Office Coordinator

Job Title

The ideal candidate will have experience in Managed Service Providers (MSPs) or IT operations, a passion for improving systems, and a relentless drive to optimize service coordination through mastery of tools like Autotask and IT Glue. You should thrive in fast-paced environments, manage shifting priorities with grace, and champion clarity, structure, and execution across the board.

Key Responsibilities

• Service Coordination and Ticket Management
• SOPs
• Communicating with customers and their employees regarding the status and acknowledgement of requests, as per Customer Facing SOPs
• Maintaining all open tickets in Autotask to meet SLA goals and other guidelines
• Staffing and Dispatching
• Autotask & IT Glue Administration
• Office Management & Administrative Support
• Data and Billing
• Vendor Management
• Communication
• Inventory Management
• Training
• Project Support