Events Program Manager

This job is with JLL, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

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Meeting and Events Program Manager - On-site, Oakland, CA

The Meeting and Events Program Manager plays a critical role in delivering high-quality, consistent, and memorable event experiences across Block's portfolio. This role sits within the JLL Experience Services and partners closely with the Block events team to lead event delivery, support strategic program development, and ensure operational excellence.

This is a hands-on leadership role that blends strategy, people leadership, and execution. You will act as a player-coach, leading JLL Events Coordinators while stepping in to support event execution during high-volume periods, escalations, or complex event needs.

Check out some of your day :

Lead event program strategy and execution

by ensuring alignment with Block's global standards, serving as primary strategic contact for coordinators, vendors, and venue partners, and directly supporting high-profile events with senior leadership participation during peak periods.

Manage and develop event team

through mentoring JLL Events Coordinators, providing day-to-day guidance and escalation support, acting as player-coach during high-volume periods, and supporting onboarding, training, and continuous development initiatives.

Drive cross-functional collaboration

with Workplace, Facilities, End Experience Services, IT / AV, and Operations teams to integrate event services with site operations, while partnering with Block's Global Events Lead to promote consistency and scale successful models.

Develop and optimize program processes

by creating and maintaining event documentation, playbooks, SOPs, and execution guidelines, while identifying improvement opportunities through process standardization and trend analysis.

Establish performance measurement systems

by tracking key metrics aligned to client and program goals, implementing continuous improvement initiatives, and streamlining event-related procedures with the Operations Manager.

Cultivate stakeholder relationships and service excellence

by building strong connections with Block stakeholders, maintaining proactive high-touch service delivery that exceeds expectations, and gathering feedback to enhance future event experiences.

Here is who we are looking for :

Experience Requirements :

5+ years in meetings and events, hospitality, and / or workplace experience, with demonstrated team leadership experience in matrixed or client-facing environments and experience managing high-profile or executive-level events.

Leadership and Communication :

Strong leadership and coaching abilities with a hands-on approach, excellent interpersonal and stakeholder management skills, and outstanding written and verbal communication capabilities for building collaborative relationships across all organizational levels.

Technical and Analytical Skills :

Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Visio), strong organizational and analytical aptitude, and solid financial acumen for managing event budgets and performance metrics.

Work Style and Adaptability :

Ability to manage multiple priorities effectively in fast-paced environments, demonstrate flexibility and solution-oriented thinking when navigating ambiguity, and maintain a collaborative approach while delivering high-quality results under pressure.

What Success Looks Like

Events are delivered consistently, smoothly, and at a high standard across regions.

Events Coordinators feel supported, coached, and set up for success.

Clear, scalable playbooks and documentation are in place.

Strong cross-functional partnerships that enable seamless execution.

Continuous improvement in processes, metrics, and stakeholder satisfaction.

Pay

$110.000-117,000 with a 10% targeted bonus of the annual salary

Schedule :

Monday - Friday 8 a.m. - 5 p.m. with flexibility needed for events

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position :

110,000.00 - 117,000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location :

On-site -Oakland, CA If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.

We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth :

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include :

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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