Priority Banker (Onsite / Hoover, AL)

Contact Center Priority Banker

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice. Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description :

At Regions, the Contact Center Priority Banker provides full-service banking to affluent clients through appropriate advice, guidance, and education on Regions' financial products and services.

Primary Responsibilities :

• Achieves Contact Center targets and goals by identifying customer needs and providing appropriate advice, guidance, and education on Regions' financial products and services.
• Achieves required levels of inbound / outbound phone calls from the top 10% of Regions customer base.
• Educates and advises customers on products and services, including all loan and deposit types.
• Takes ownership of customer issues and works proactively with the customer for resolution.
• Refers customers to an internal team of experts when complex financial goals and needs are recognized.
• Completes work with a limited degree of supervision.

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act. This position is incentive eligible. This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). Please refer to the link for more information.

Requirements :

If applying for a position that will work from a remote location and not in a Regions facility, the following technical specifications will be required :

Preferences :

Skills and Competencies :

Class dates : 2025

October 20 or Dec 1

5 week- Training Work Schedule : Onsite (Monday-Friday 8 : 00am-5 : 00pm) Work Schedule following training : Onsite 4 days Monday-Friday 10am-7pm CST (off days Tuesday, Wednesday or Thursday) AND Saturday or Sunday 8am-5pm CST- Work from home Off days will be assigned based on business needs

Position Type : Full time

Compensation Details : Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include : experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target :

Minimum : $41,600.00 USD Median : $46,970.00 USD Incentive Pay Plans : This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.

Benefits Information :

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

Location Details :

Riverchase Operations Center Location : Hoover, Alabama Equal Opportunity Employer / including Disabled / Veterans