ADMINISTRATIVE ASSISTANT I - 64026898

Administrative Assistant I - 64026898

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website.

Florida Department of Health - Open Competitive Opportunity

Your Specific Responsibilities

This position is responsible for answering, routing, escalating incoming calls, and generating and assigning help desk tickets. Providing Tier 1 IT support functions, including set up of new users, email assistance, unlocking users, and general desktop support. Processes NARs and performs user account provisioning. Audits Active Directory and user accounts. Performs stale account audits. Communicates with supervisors regarding staff access and logins. Communicates with HR and the Office of Information Technology to grant, remove, and modify user accounts. Assists with web manager duties and work within the state approved content management system. Assists with documentation, planning and organizing meetings, preparing reports, filing and organizing documents, recording and typing meeting minutes, clerical duties, distributing documents. This is a specialized data processing position supporting 11 County Health Departments. This position is intended to assist the IT Director in supporting the NCF IT Consortium and the rest of the NCF IT consortium team. This position requires independent decision making, creative problem solving, and strong attention to detail. Completes special projects and other administrative support as assigned by the IT Director. Assist in the preparation of and provides training for the proper use of computer equipment and assist in system documentation and distribution as directed by IT Director. Responsible for securing the designated information set for the purposes of protecting confidentiality, data integrity and appropriate access for all information both confidential and public record which is stored in hard copy or electronic format. As an Information Custodian, develops, maintains and ensures adherence to Department of Health and ACHD security policies, protocols, and procedures. Delegates, as necessary, authority to assist with information custodian duties and other duties and responsibilities as outlined in Department of Health Protocol Security 3.V. Other duties as assigned.

Required Knowledge, Skills, and Abilities

Knowledge of Microsoft Office applications, including but not limited to Outlook, Word, PowerPoint, and Excel. Knowledge of administrative office support functions. Excellent customer service skills. Excellent communication skills. Excellent organization skills. Intermediate computer skills, including typing, answering emails, data entry, and navigating the internet. Ability to record and document meeting minutes. Ability to work well with others, including coordinating efforts with other government agencies and individuals with diverse backgrounds. Ability to organize and maintain confidential and sensitive materials. Ability to operate general office equipment. Ability to determine work priorities and ensure completion of assignments.

Qualifications

Minimum A minimum of 1 year verifiable work experience in Customer Service experience. A minimum of 1 year verifiable experience working in a help desk role within an IT Department or office. Preferred - Working Knowledge of websites and SharePoint

Where You Will Work

DOH-Alachua located at 224 SE 24th Street, Gainesville FL 32641

The Benefits of Working for the State of Florida

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including : Annual and Sick Leave benefits; Nine paid holidays and one Personal Holiday each year; State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options; Retirement plan options, including employer contributions Flexible Spending Accounts; Tuition waivers; And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised :

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. This position requires a security background check and / or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note : You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website : http : / / www.sss.gov If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility. Incumbents may be required to perform emergency duty before, during, and / or beyond normal work hours or days. All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered. The State of Florida is an Equal Opportunity Employer / Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and / or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and / or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country. The State of Florida is an Equal Opportunity Employer / Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and / or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Veterans' Preference. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.