MSR Digital (GPO) -12 / 29

MSR Digital Representative

Join our dynamic and structured contact center operation as an MSR Digital Representative. Respond to inquiries and requests from members within a high volume, 24 / 7 schedule-driven environment. Provide exceptional customer service by demonstrating active listening, adaptability to multiple systems, and engaging communication methods. Conduct transactions and offer guidance on savings, checking, consumer loans, credit cards, IRAs, and other accounts, while advising members on products and services that meet their needs.

Responsibilities :

• Respond to inquiries and requests from members and other individuals in a structured contact center.
• Provide detailed information about products and services.
• Demonstrate knowledge and active listening to ensure optimal member experience.
• Perform transactions for savings, checking, consumer loans, credit cards, IRAs, and other accounts.
• Advise members on additional products and services to enhance their experience.
• Handle high volume of calls effectively within the contact center environment.

Essential Skills :

Additional Skills & Qualifications :

Why Work Here?

We are the largest credit union in the world, dedicated to serving the financial needs of the military and their families worldwide. With over 343 branches globally, we offer a unique opportunity to make a meaningful impact. Our contact center provides a busy, high-volume environment with the chance to connect with members around the world.

Work Environment :

Our Contact Center operates 24 / 7 / 365, ensuring availability for our members anytime they need us. We emphasize work-life balance, allowing you to choose a shift that fits your lifestyle. Most shifts offer flexibility with start and end times within a one-hour window. Expect to handle back-to-back phone calls, with scheduled breaks to support your well-being. The position requires a hybrid / onsite presence, and scheduled events such as breaks and meals must be taken as planned. Your availability should cover 9.5 hours to accommodate start and end time variations.

Job Type & Location :

This is a Contract to Hire position based out of Pensacola, FL. Pay and Benefits The pay range for this position is $17.50 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following : Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off / Leave (PTO, Vacation or Sick Leave).

Application Deadline :

This position is anticipated to close on Nov 21, 2025.