MSR AS (GPO) -1 / 5

Member Service Representative (MSR) - Contact Center

Join a dynamic team in a high-volume, schedule-driven, and structured contact center operation. You will be responding to inquiries and requests from members and other individuals, providing information regarding our products and services. Demonstrate your knowledge, active listening skills, adaptability to multiple systems, and engagement methods to ensure an optimal member experience and outstanding customer service. Perform various transactions related to savings, checking, consumer loans, credit cards, IRAs, and other accounts, while advising members on products and services that suit their needs.

Responsibilities :

• Respond promptly to member inquiries and requests within a 24 / 7 contact center.
• Provide detailed information on products and services, ensuring excellent customer service.
• Handle transactions for savings, checking, loans, credit cards, IRAs, and other accounts.
• Advise members on additional products and services that may benefit them.
• Engage with members using active listening and multiple system adaptability.

Essential Skills :

Additional Skills & Qualifications :

Why Work Here?

We are the largest credit union in the world, dedicated to serving the financial needs of our military and their families worldwide. With over 343 branches globally, you will have the opportunity to be part of a prestigious organization. Our contact center is a bustling environment, offering a dynamic and fast-paced work experience. Work Environment The Contact Center operates 24 / 7 / 365 to ensure availability for our members worldwide. We prioritize work-life balance, offering shifts that accommodate your lifestyle with reasonable flexibility. Most shifts are flexible, allowing a one-hour variation in start and end times. You will handle back-to-back calls for most of your shift, with scheduled breaks and meals. The role includes hybrid and onsite requirements.

Job Type & Location :

This is a Contract to Hire position based out of Pensacola, FL.

Pay and Benefits :

The pay range for this position is $17.50 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Application Deadline :

This position is anticipated to close on Nov 21, 2025.