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Technical Support- Onsite Bloomfield, CT
ConexessBloomfield, CT, United States10 days ago
Job type
- Full-time
Job descriptionAssociate degree in technology or an equivalent combination of 1+ years of Technology / Customer Service work experience. Assist in providing exceptional colleague support for all technology products, services, and support. Collaborate with the Colleague Experience Owner to ensure optimal colleague service and assist in training staff on processes, expectations, and colleague satisfaction. Ensure processes and procedures are accurate, up-to-date, and well-documented. Encourage Zone Leads to adhere to all processes and procedures and identify issues for improvement by raising them to leadership with suggestions. Gather questions from technicians and colleagues and determine options for improvement opportunities. Support forecasting for technology peripherals needed each month, based on usage and past delivery. Assist Site Leads in stocking and ordering in Ariba monthly. Review Zone survey and feedback data to analyze scores and open comments to improve colleague service and training. Review enhancements or issues with Zone tools (Apex environment, admin portal, registration tool, and website). Assist in the design and coordination of Zone marketing materials for the workforce. Ensure communications and monthly surveys are delivered on schedule and raise any issues to leadership if off track. Seniority level Entry level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting
Overview
Conexess Group is aiding a large healthcare client in their search for a Technical Support Associate. This is a long-term opportunity with a competitive compensation package. This is an onsite position in Bloomfield, CT.
Schedule : Monday-Friday 7 : 45am-4 : 30pm. Please note we are unable to provide sponsorship or work c2c for this role.
Responsibilities
- The Technology Solution Zone Store Technical Customer Support Analyst is the colleague experience coordinator, dedicated to ensuring a consistent and exceptional experience for colleagues in the Brick & Mortar stores.
- Partner with the Colleague Experience Owner to guide Zone Leads and ensure a consistent experience at all locations.
- Actively engage in new technology rollouts, processes, procedures, and ensure the entire program team is well-trained while addressing questions or concerns from Zone Leads.
- Be detail oriented, passionate about delivering an exceptional colleague experience, and interested in creating new services and expanding expertise across the colleague support domain.
Requirements
Details
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Technical Support Onsite • Bloomfield, CT, United States
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