Product Coordinator / Sr Product Coordinator, Technology Products

American Airlines Product Coordinator / Sr Product Coordinator

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

This role focuses on product support for solutions development and maintenance, including research, troubleshooting, process mapping, and analysis that supports and informs product solutioning, decisions, prioritization, and roadmaps. Additionally, this role will support an operational function managing paper voucher issuance and redemption as well as support for solution development across various teams that will eliminate the remaining dependencies on that form of credit. If you like to research, analyze, fix, improve, support, and always be working yourself out of the current challenge so that you can take on the next one then this job is for you!

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Triage product issues to help inform the product backlog

Bug / defect testing and research

Provide tactical support and ad-hoc research for product that supports the product strategy

Identify concerns and researches solutions

Engage with frontline leaders and team members to solicit and incorporate feedback into product planning

Provide quantitative and / or qualitative analysis and insights to inform product backlog prioritization

Support product playbacks with an emphasis on product metrics

Conduct product meetings : completes product tracking / analysis reports; reports to management and business owners regarding product progress, issues, and risks

Partner with business, IT, and leadership to facilitate product success

Review and support test data, test plan, and test scenarios

Develop and maintain business rules for the product

Ability to work across time zones as needed

Bachelor's degree in technology, business, aviation management, communications, or relates fields

2+ years of relevant work experience

3 years of relevant industry experience

Working knowledge of Word, Excel, PowerPoint, Teams, SharePoint, Rally or other product and project tracking tools

Ability to conceptualize, create and present analyses and strategies to all levels of leadership

Knowledge of Cognos, Mosaic, Tableau, etc

Ability to effectively interact with all levels of employees

Ability to build strong consensus and achieve results as a team

Ability to think critically / analytically and draw meaningful conclusion from large datasets

Ability to work under pressure, prioritize projects, meet all deadlines, balance the big picture with the requisite details and maintain flexibility

Knowledge of corporate policies and operational processes and procedures

Feel free to take advantage of all that American Airlines has to offer :

Travel Perks : Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

Health Benefits : On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.

Wellness Programs : We want you to be the best version of yourself that's why our wellness programs provide you with all the right tools, resources and support you need.

401(k) Program : Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

Additional Benefits : Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

EQUAL EMPLOYMENT OPPORTUNITY / AFFIRMATIVE ACTION POLICY American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices : hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.