Program Manager (Customer Focused Team Leader)
Location : Ogden, Utah Reports To : Director of Engineering Come Join Our Team! At Petersen, our team members are not just employees - they're part of the Petersen / Precinmac community. We recognize that a company is only as strong as its team members, and ours are exceptional! Petersen offers a competitive benefits package including :
- 4x10 work schedule with some overtime required
- Competitive wages and quarterly bonuses
- Comprehensive wellness program
- Medical, dental, and vision coverage
- Disability and life insurance
- 401(k) with employer match
- Paid time off and holiday pay
- On-the-job training
- Employee engagement activities and community events
Join a company that invests in you - where innovation, collaboration, and continuous improvement drive everything we do.
Position Summary
The Program Manager (Customer Focused Team Leader) is a critical leadership role responsible for driving the successful execution of complex machining, fabrication, and assembly projects within Petersen's Aerospace, Defense, and Space markets. This role leads a dedicated cross-functional team - including engineering, quality, and operations personnel - to ensure projects are executed on time, within budget, and to the highest quality standards. The Program Manager serves as the primary liaison between Petersen and the customer, ensuring alignment on scope, cost, schedule, and performance goals while fostering long-term strategic partnerships.
Essential Functions and Responsibilities
Project Leadership and Execution
Lead multiple mid-sized to large-scale customer programs from concept through delivery.Plan, organize, and execute projects manufactured in the Ogden facility.Develop and manage comprehensive project schedules, budgets, and deliverables.Coordinate and guide the work of mechanical, electrical and automation engineers.Drive project reviews and ensure milestone achievement, on-time delivery, and adherence to specifications.Oversee technical problem-solving, engineering support, and production planning.Customer and Stakeholder Engagement
Serve as the primary point of contact for assigned customers.Collaborate with Business Development on quotations and contract reviews.Review purchase orders and ensure full contract alignment before production.Maintain continuous communication with customers regarding project progress, risks, and issues.Manage and resolve scope changes, delivery modifications, and quality concerns collaboratively.Negotiate effectively on behalf of Petersen to ensure profitable and compliant program execution.Operational Excellence
Review and approve routing, process flow, and cost estimates.Coordinate production schedules and resolve conflicts with Production Control.Monitor project milestones, critical paths, and recovery plans for delayed tasks.Review and approve invoices, manage rework costs, and ensure accurate job notes.Drive adherence to company 5S, Lean, and Continuous Improvement standards.Identify and lead continuous improvement initiatives to optimize efficiency and reduce waste.Quality, Safety and Compliance
Uphold Petersen's strong safety culture and lead by example on the shop floor.Support quality planning, inspection processes, and corrective action efforts.Facilitate root-cause analysis and implement effective corrective / preventive actions.Manage both internal and customer-driven non-conformance reports.Ensure compliance with all contractual and regulatory requirements.Team Leadership and Development
Lead, mentor, and develop a team of engineers and technicians.Provide regular feedback, coaching, and...