Lead AI Agentic Engineer

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As the Lead AI Agentic Engineer on the End User Engineering team, you will define and drive the technical vision for the next generation of autonomous IT operations. You will architect, scale, and operationalize agentic AI solutions that proactively resolve issues, eliminate operational burden, and strengthen enterprise security.

In this role, you will own the technical roadmap, act as the primary technical SME, and collaborate across IT, security, and business teams to deliver secure, compliant, and scalable AI-driven workflows and agents that transform the employee experience and safeguard our IT environment.

This position is an indivdual contributor role reporting to the Sr. Director, End User Engineering.

Responsibility

Architect, design, and lead the development of a scalable agentic AI platform using frameworks like Crew AI or Vertex AI to autonomously and proactively remediate end user issues

Define the architectural patterns and best practices for integrating AI agents with SaaS and IT platforms, establishing a robust foundation for self-healing and auto-remediation

Champion and enforce security-first principles by designing and mandating security standards for all agentic workflows to protect corporate assets

Establish the metrics, KPIs, and observability framework to measure agent performance and business impact, driving the strategic expansion of automation

Serve as the primary technical liaison with EUS Ops, Security, and IT platform owners to define the technical roadmap and identify high-impact automation opportunities

Mentor and guide senior and junior engineers, elevating the team's technical capabilities and fostering a culture of innovation and excellence

Own the agentic AI platform strategy, ensuring its scalability, reliability, and secure integration as a core component of the IT ecosystem

Implement and support the cloud infrastructure required for our agentic AI systems, utilizing services on AWS, GCP etc

Evangelize and educate stakeholders on the capabilities and value of agentic AI, driving adoption and influencing cross-functional roadmaps

Job Designation

Hybrid : Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency : Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role / job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

Minimum of 12 years of related experience with a Bachelor's degree; or 8 years of related experience with a Master's degree; or a PhD with 5 years experience; or equivalent experience in AI / ML engineering, IT automation, or agent development

Experience as a Technical Lead managing large projects involving other AI Engineers and cross-functional partners

Proven expertise in agentic AI frameworks, workflow automation, and intelligent IT service management

Hands-on experience with LLMs, RAG pipelines, and enterprise AI integration

Experience in one or more scripting / programming languages (e.g., Python, Java) and building production-ready AI solutions

Eperience embedding security and compliance controls into AI / automation workflows

Experience with IT operations, incident management, and ticketing systems

Experience with Agile, DevOps, CI / CD, containerization, and orchestration technologies (e.g., Docker, Kubernetes)

Preferred

Experience with multi-agent orchestration and AI / ML frameworks at scale

Track record of reducing operational burden through AI or automation in complex enterprise environments

Experience designing end-user AI interfaces (chatbots, copilots, self-service portals) and building rapid proof-of-concepts

Familiarity with zero-trust, security monitoring, and cloud-native architectures

Demonstrated prompt engineering expertise and LLM strategy development

Hands-on experience with cloud providers (AWS, Azure, GCP) and SaaS integration patterns

Strong leadership, collaboration, and influence skills, capable of guiding cross-functional teams and driving enterprise-wide AI adoption

Certifications in AI, cloud computing, or ITSM platforms

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations :

California : $157,500.00 - $254,350.00 base salary

Washington, Maryland, New Jersey and New York (including NYC metro area) : $151,200.00 - $222,450.00 base salary

This role is also eligible for the following :

• Bonus : Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock : This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following :

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states : Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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