HCM Service Assurance PM / Lead(IT Consultant 3)

Overview

About us :

Acts as primary Ohio Administrative Knowledge System (OAKS) interface to and from business owners and stakeholders and its Managed Services Vendors (MSV) to help ensure that OAKS HR / Payroll systems provide optimal levels of support for the HR / Payroll operations of the State of Ohio. In this role the HR / Payroll Systems Services Leader :

• Ensures contract adherence for MSV execution, service delivery, and overall performance across the portfolio of projects and day-to-day operations
• Proactively manages the business / customer relationship.
• Understands business priorities and portfolio of business initiatives to effectively manage customer expectations and set OAKS priorities.
• Works with business stakeholders and MSV personnel to translate business requirements into system solutions that may result in technical designs for enhancements, statements of work, and / or change order requests.
• Oversees requirements analysis and documentation.
• Coordinates use of MSV discretionary hours for enhancements.
• Develops Requests for Proposals, Statements of Work, and Change Requests for procured project services.
• Provides relevant OAKS HR / Payroll systems support status reports.
• Communicates OAKS operational events, priorities, deadlines, and outages.
• Studies and approves requests for enhancements to OAKS HR / Payroll system modules.
• Leads capacity planning and pipeline management.
• Reviews and approves production migrations.
• Acts as an escalation point to resolve serious HR / Payroll system issues.

Leads, directs, and supervises the activities of a small team of information technology (IT) systems operations professionals that helps maintain the suite of OAKS HR / Payroll systems (primarily composed of Oracle / PeopleSoft systems) that support the HR / Payroll business needs of its state-wide customers. In this role the HR / Payroll Systems Services Leader :

Acts as Project Manager for projects related to OAKS HR / Payroll system modules (e.g., payroll, benefits, human resources, time and attendance and performance management). In this role the HR / Payroll Systems Services Leader :

Qualifications

Completion of undergraduate core program coursework in information technology, electrical engineering or telecommunications; 5 yrs. exp. in information systems analysis, design & operations; 18 mos. exp. in project / program management; 2 courses or 6 mos. exp. in budgeting.

Or 12 mos. exp. as Information Technology Consultant 2, 64162.

Or equivalent of Minimum Class Qualifications for Employment noted above.

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