Shared Services Manager

Job Description

Job Description

At Urology Austin , our mission is committed to improving the lives of patients and their families through compassionate, quality, and ethical care.

In choosing a career with Urology Austin , you are choosing to improve the lives of patients and their families through a collaborative team-driven approach in an innovative, quality-driven, community-based setting. Better Medicine. Better Care.

Job Summary :

The Shared Services Manager is a critical leadership role responsible for overseeing the operations of the triage and surgery scheduling teams. This role is pivotal in ensuring smooth patient flow, exceptional service delivery, and optimized resource allocation. The Manager will lead a hybrid team (in-person and remote), foster collaboration, and drive performance in alignment with the organization’s goals. Success in this position requires strong leadership, operational excellence, and the ability to communicate and coordinate across departments and systems. This is also an opportunity for an experienced leader to refine and create efficient processes, take full ownership of their department, and leverage their expertise to shape how care is delivered through scheduling and triage excellence.

Role Qualifications :

• Registered Nurse (RN) license in good standing (required); Bachelor’s degree in nursing (BSN) preferred.
• 3–5 years of experience in a healthcare management or leadership role (required), with experience in a urology or surgical setting strongly preferred.
• Demonstrated ability to lead and develop high-performing, hybrid clinical and administrative teams.
• Strong working knowledge of medical terminology, clinical workflows, scheduling systems, and insurance verification processes.
• Excellent communication, problem-solving, and interpersonal skills, with a collaborative and patient-centered mindset.
• Proficiency in Electronic Health Records (EHR) systems, scheduling platforms, and virtual collaboration tools.
• Familiarity with centralized scheduling models and a data-driven approach to operations and decision-making.

​Responsibilities and Duties : ​

Team Leadership and Development

Operational Management

Patient Care & Communication

Compliance & Quality Assurance

Collaboration & Cross-Departmental Communication

Physical Demands and Work Environment

The physical demands described here are representative of those required for an employee to successfully perform the essential functions of this job. Reasonable accommodation may be provided for individuals with disabilities.

What Success Looks Like in the First 90 Days

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