Shared Services Manager

At Urology Austin , our mission is committed to improving the lives of patients and their families through compassionate, quality, and ethical care.

In choosing a career with Urology Austin , you are choosing to improve the lives of patients and their families through a collaborative team-driven approach in an innovative, quality-driven, community-based setting.

Better Medicine.

Better Care.

Job Summary :

• The Shared Services Manager is a critical leadership role responsible for overseeing the operations of the triage and surgery scheduling teams.
• This role is pivotal in ensuring smooth patient flow, exceptional service delivery, and optimized resource allocation.
• The Manager will lead a hybrid team (in-person and remote), foster collaboration, and drive performance in alignment with the organization’s goals.
• Success in this position requires strong leadership, operational excellence, and the ability to communicate and coordinate across departments and systems.
• This is also an opportunity for an experienced leader to refine and create efficient processes, take full ownership of their department, and leverage their expertise to shape how care is delivered through scheduling and triage excellence.

Role Qualifications :

Familiarity with centralized scheduling models and a data-driven approach to operations and decision-making. ​Responsibilities and Duties :

Monitor and analyze KPIs :