Desktop Support Technician, End User EngineeringRKON • Memphis, TN, US
Desktop Support Technician, End User Engineering
RKON • Memphis, TN, US
3 days ago
Job type
- Full-time
- Quick Apply
Job descriptionWe are pursuing an IT Desktop Support Technician looking to elevate their career. This role will support our Memphis, TN client office location Monday-Friday (on-site). This is an opportunity to get hands-on experience with the latest technologies in the healthcare industry. The ideal candidate will have a strong desire to continue growing their IT career. Our End User Engineering (EUE) professionals are expected to provide high-quality end-user support, with a strong background in PC support (Windows) and proven experience with Microsoft 365 and Teams. Candidates must possess above-average customer service, organizational, verbal, and written skills. User Support & Service Delivery Provide world-class customer service by acting as a customer advocate, setting a positive, supportive tone, and ensuring clear communication with end-users. Accept and respond to support requests (tickets, phone, email, chat, alerts, etc.) to ensure maximum possible service availability and performance. Provide Level 1 and 2 support for incidents and service requests related to hardware, software, mobile devices, and network connectivity. Document and track all support activities (requests, resolutions, and user interactions) in the IT ticketing system, ensuring timely and accurate updates to notes, customer communications, and related fields (priority, category, etc.). Troubleshoot and resolve incidents (including incident triage) or escalate complex issues as required to senior support engineers or external vendors, facilitating workflow and queue management to meet or exceed defined Service Level Agreements (SLAs). Reference, follow, and provide feedback on documented knowledge articles to ensure consistent solutions and contribute to the knowledge base. System & Infrastructure Management Manage user access within Microsoft 365 and on-premises Active Directory (AD), including creating, modifying, and deleting user accounts, assigning permissions via group assignments, and performing password resets. Fulfill IT-related requests and perform routine maintenance tasks, such as system updates, antivirus scans, and backups, to ensure the security and stability of desktop and mobile systems. Install, configure, and maintain desktop operating systems, applications (including Microsoft Office applications across all versions and platforms), and software updates. Setup and deploy IT equipment for new and existing employees, including staging desktop computers, laptops, mobile devices, peripherals (printers, scanners), and network drive mapping. Provide comprehensive mobile device support, including configuration, Mobile Device Management (MDM), provisioning, and troubleshooting. Provide support for desk phones (assign numbers, extensions, setup voicemail) and setup / maintain Conference Room AV equipment as needed. Projects & Collaboration Collaborate with other IT teams to escalate and resolve complex technical issues in a timely manner. Provide user training and assistance on basic IT tasks, such as email setup, software usage, and new system onboarding. Assist with IT projects and initiatives, such as hardware refreshes, software upgrades, system migrations, and other assigned administrative or client projects. Required Technical and Professional Expertise A desire to pursue a long-term career in IT, demonstrating a willingness to learn and adapt to change. Exceptional Customer Service and Communication Skills : Strong customer service background with professional verbal, telephone, and written communication techniques. Excellent teamwork, interpersonal, and cross-cultural communication skills. Time Management and Problem-Solving : Ability to be punctual and reliable. Demonstrate excellent multi-tasking and time management skills with the ability to work under pressure, meet scheduled obligations, and operate with minimal supervision. Strong problem-solving / analytical skills to efficiently determine next steps. Core Technical Knowledge : Strong technical knowledge of desktop hardware, operating systems (OS), and productivity software. Proven experience troubleshooting network connectivity issues, and printing errors. Required working knowledge of the MS Office suite (Teams, Outlook, Word, PowerPoint, Excel) and Office 365 environments. General understanding of security threats such as phishing and malware. Preferred Technical and Professional Expertise Experience & Certifications : 3+ years of experience in desktop support or a similar IT support role. ITIL knowledge or other relevant IT certifications (e.g., CompTIA A+, MCDST, or equivalent). Advanced Troubleshooting & Systems Familiarity : Familiarity with MacOS, including the ability to triage hardware and OS / software issues. Familiarity with Microsoft account and mailbox administrative tasks. Familiarity with enterprise systems like Active Directory (AD), servers, backup solutions, and network components (switches / firewalls). Education Requirements : High school diploma Training Requirements After Joining RKON : Knowledge Centered Service - Fundamentals certification (within 3 months) Technical training / certification aligned with business needs Hardware vendor training / certifications aligned with business needs Microsoft AZ-900 Azure Fundamentals (within 12 months) Microsoft MS-900 Microsoft 365 Fundamentals (within 6 months) Compensation : The expected base salary for this position is $45,000. This position is also eligible for quarterly base salary increases that would be dependent on pre-defined performance factors. As part of our total compensation package, RKON provides a benefits package that includes health insurance (medical, dental, vision, life, and long and short-term disability insurance); flexible time off; and a 401(k) Plan with employer match to qualifying employees. All compensation determinations are based on the skills and experience required for the position and commensurate with experience of selected individuals, which may vary above and below the stated amounts. RKON does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Recruiters, please do not contact. Powered by JazzHR
Desktop Support Technician, End User Engineering About us :
- RKON is an ISO27001 and AICPA SOC 2 Type II certified company that specializes in providing IT migration and transformation services for the Mergers and Acquisitions market. RKON was recently recognized as one of the 100 best places to work in IT, highlighting our competitive advantage of empowering thought leaders and providing cutting-edge solutions for the fast-paced industry of Private RKON is looking for ambitious professionals to join our award-winning team.
- We have a proven track record for finding and developing top talent with people that believe they can achieve something greater.
- We also pride ourselves on fostering an environment where initiative, creative thinking, and collaboration are encouraged and rewarded—a key reason for the extraordinary level of service we deliver to our customers.
Join the team responsible for securing RKON’s Microsoft Gold Partnership status and helping RKON attain a spot in the Top 100 Microsoft Partners. About the position :
The goal of the EUE Desktop Support Technician is to provide on-site support, guidance, and the rapid restoration of normal services to customers and users. Responsibilities Include :
Create a job alert for this search
Desktop Support Technician • Memphis, TN, US
Related jobs
ABOUT Enlisted Sailors in the Navy Cryptology community analyze encrypted electronic communications, jam enemy radar signals, decipher information in foreign languages, and maintain state-of-the-ar...Show more
Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom.We are professionals in Industrial Maintenance and we make factories run better.Fundada en 1985...Show more
Our Technical Support team is the frontline for our customers, committed to delivering exceptional service and ensuring seamless user experiences.
We are a dynamic group focused on prompt issue reso...Show more
Position : Data Center Technician I.Duration : 6 Months assignment with possible extensions.Troubleshooting & Resolution : .
Act as the primary resolver and initial escalation point, proficiently tr...Show more
At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success.
We empower our teams, contribute to our communiti...Show more
We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...Show more ABOUT Effective, secure communication in the cyber domain is essential to the everyday operations of military intelligence in America’s Navy.
Information Professionals who oversee the seamless opera...Show more 
Take Advantage of Our Freight Network & Decked Out Trucks To Log Big Miles and Earn Big Paychecks! .AMX Network Driver Benefits Include : .
Pay Based on Hourly Rate or CPM .AMX is Committed to Getting...Show more ABOUT The most secretive of Navy vessels, a submarine requires a select community of specially trained professionals to operate its classified, highly advanced hardware.
The Sailors in the Submarine...Show more Our Flatbed Freight Volumes are BOOMING! If You Want Lots of Miles and to Earn BIG Weekly Paychecks, Contact Us Today!.No Flatbed Experience Necessary.
Flatbed Driver Benefits Include : .Top Drivers A...Show more At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success.
We empower our teams, contribute to our communiti...Show more 
Position : Data Center Technician I.Shifts : Sunday - Wednesday 7 am - 5 : 30 pm or.Wednesday - Saturday 7am - 5 : 30 pm.
As a Data Center Technician, you are a primary resolver for your support team, ski...Show more At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success.
We empower our teams, contribute to our communiti...Show more 
At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success.
We empower our teams, contribute to our communities, an...Show more
Position : Data Center Technician I.Shifts : Sunday - Wednesday 7 am - 5 : 30 pm or.Wednesday - Saturday 7am - 5 : 30 pm.
As a Data Center Technician, you are a primary resolver for your support team, ski...Show more Desktop Support Technician0 1099 Contract About us : .RKON is an ISO27001 and AICPA SOC 2 Type II certified company that specializes in providing IT migration and transformation services for the Merg...Show more Our Flatbed Freight Volumes are BOOMING! If You Want Lots of Miles and to Earn BIG Weekly Paychecks, Contact Us Today!.No Flatbed Experience Necessary.
Flatbed Driver Benefits Include : .Top Drivers A...Show more Take Advantage of Our Freight Network & Decked Out Trucks To Log Big Miles and Earn Big Paychecks! .AMX Network Driver Benefits Include : .
Pay Based on Hourly Rate or CPM .AMX is Committed to Getting...Show more
Cyber Warfare Technician
Navy • Brighton, TN, United States
Full-time
Last updated: 30+ days ago • Promoted
Maintenance Technician II
Advanced Technology Services • MARION, AR, US
Full-time
Last updated: 7 days ago • Promoted
Technical Support Engineer I - Tunis, Remote
Vistaprint • Memphis, TN, US
Remote
Full-time
Last updated: 7 hours ago • Promoted • New!
Datacenter Technician
SPECTRAFORCE • Southaven, MS, US
Full-time
Last updated: 1 day ago • Promoted
F5 Load Balance Network Engineer
Leidos • Millington, TN, US
Full-time
Last updated: 5 days ago • Promoted
Online Survey Taker. Earn up to $25 per survey. - Remote
Earn Haus • Abbeville, Mississippi, US
Remote
Full-time +1
Last updated: 30+ days ago • Promoted
Information Technology Professional (IT Support)
Navy • West Memphis, AR, United States
Full-time
Last updated: 20 days ago • Promoted
CDL-A Drivers : Earn Up To $1500+ / Wk (paid hrly or cpm)! 100% No Touch Collierville, TN
Alabama Motor Express • Hernando, MS, USA
Full-time
Last updated: 15 days ago • Promoted
Electronics Engineering
Navy • Lakeland, TN, United States
Full-time
Last updated: 20 days ago • Promoted
CDL-A Flatbed Drivers : Earn $1700-$1800+ / Wk incl. Tarp Pay. Deluxe Equip! Collierville, TN
Alabama Motor Express • Hernando, MS, USA
Full-time
Last updated: 15 days ago • Promoted
Computer Network Architect
Leidos • Millington, TN, US
Full-time
Last updated: 5 days ago • Promoted
Data Center Technician I (Olive Branch)
SPECTRAFORCE • Olive Branch, MS, US
Part-time
Last updated: 11 hours ago • Promoted • New!
Network Architect
Leidos • Millington, TN, US
Full-time
Last updated: 5 days ago • Promoted
F5 Load Balance Network Engineer
Leidos Inc • Millington, TN, United States
Full-time
Last updated: 6 days ago • Promoted
Data Center Technician I
SPECTRAFORCE • Southaven, MS, United States
Full-time
Last updated: 12 hours ago • Promoted • New!
Desktop Support Technician - 1099 Contract
RKON • Memphis, TN, US
Full-time
Quick Apply
Last updated: 3 days ago
CDL-A Flatbed Drivers : Earn $1700-$1800+ / Wk incl. Tarp Pay. Deluxe Equip! Memphis, TN
Alabama Motor Express • Munford, TN, USA
Full-time
Last updated: 15 days ago • Promoted
CDL-A Drivers : Earn Up To $1500+ / Wk (paid hrly or cpm)! 100% No Touch Memphis, TN
Alabama Motor Express • Marion, AR, USA
Full-time
Last updated: 15 days ago • Promoted