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Customer Support Specialist

Customer Support Specialist

WIFI GIZMOS LLCSlidell, LA, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Benefits :

  • Competitive salary
  • Flexible schedule
  • Paid time off
  • Training & development

Job Summary

We are seeking a Full-Time Customer Support Specialist to join our team in our Slidell office. Our office hours are Monday through Friday, 9 : 00 a.m. to 5 : 00 p.m. In this role, you will communicate with our customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly and computer savvy.

Responsibilities

  • Handle inbound / outbound calls and emails
  • Identify the customers' needs, collect relevant information, and provide solutions
  • Use best practices in customer service techniques to develop rapport and build relationships
  • Document all interactions
  • Attend training to maintain up-to-date skills and knowledge

    • Qualifications

  • High school diploma / GED
  • Previous experience in Administrative roles or Customer Service
  • Comfortable using computers and customer management software
  • Excellent phone and verbal communication skills
  • Must be able to type accurately and efficiently
  • Understanding of active listening techniques
  • Highly organized with the ability to prioritize projects and manage time effectively

    • Benefits / Perks

  • Competitive Compensation
  • Paid Time Off
  • Career Growth Opportunities
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    Customer Support Specialist • Slidell, LA, US

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