Commercial Support Specialist II

Commercial Support Specialist II

Job Locations

US-IL-Chicago | US-IL-Hickory Hills | US-IL-Chicago

Category / Function

Lending / Commercial / Consumer / Credit

Position Type

Regular Full-Time

Requisition ID

2025-18543

Workplace Type

On Site

Overview

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

Responsibilities

Job Summary

The Commercial Banking Specialist works with assigned Relationship Managers (RMs) within the Commercial Line of

Business. This position provides sales, administrative, loan, deposit and other relevant support to the RMs. This

position also provides primary support for the RM's clients.

The Commercial Banking Specialist understands the overall commercial workflow and processes and works

effectively with relevant Bank Partners to resolve client issues and provide a high level of service.

Salary Range

The salary range for this position is $17.00 / Hr. - $29.75 / Hr.. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled.

Commercial Banking Specialist roles may vary - this position may be filled at a different level depending on the candidate's qualifications and relevant experience. Factors may include but are not limited to :

Number of years of progressive or multi-faceted support experience within Commercial, Wealth or Community verticals at a Bank (or other prior financial institution or related industry)

• Depth and breadth in successful experience with providing high quality customer service by responding to telephone and email inquiries, other requests and resolving problems for both internal bank partners and / or external Commercial and / or Wealth or Community Bank clients
• Excels and demonstrates effective time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
• Possesses thorough working knowledge of concepts, practices, policies and procedures of ONB banking products and services (or other prior financial institution or related industry)
• Utilizes and relies on demonstrated knowledge and / or proficiency products, services, rates, terms, fees, applicable regulations and systems and procedures
• Effectively ensures that each ONB client or internal partner has appropriate support focused on gaining customer longevity which is demonstrated by consistently going above and beyond to keep our clients at the center
• Confidence and proven success in making decisions / resolving (complex or unique) situations as matters may be escalated
• Aptitude or ability to assist in the training (and / or mentoring, coaching, or development) of new or existing team members within and outside of Client Services Commercial

Key Accountabilities

Assists with Loan Process

Assists with Depository Process

Assists with Portfolio and Credit Administration

Assists with Commercial Support and Administrative Needs

Qualifications and Education Requirements

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.

As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Head of Talent Acquisition, SVP, to fill a specific position.

Our culture is firmly rooted in our core values. We are optimistic. We are collaborative.

We are inclusive. We are agile. We are ethical.

We are Old National Bank. Join our team!

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