Workplace Support Co-Ordinator - Tier 2 sites (Copy)

Role Overview

Location : Norfolk, NR2 1TF

Salary : £29,754 DOE

Working Hours : 0800 to 1700 Monday to Friday

Benefits : 25 days holidays + Bank holidays, Health Cash Plan, Discount Shopping, Gym, Days Out, Learning & Development opportunities, Paid Volunteering Days, plus many more.

About EMCOR UK : At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to "create a better world at work". Using our unique insight platform, 'One Data World,' we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers' evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

Job Purpose : The post holder will be primarily responsible for the day-to-day operational delivery of the Customer Service Experience ensuring exceptional customer interaction in a professional environment, constant service improvement and development - leaving all staff, visitors and members of the public with a positive, professional and lasting impression of the site(s) and services.

To support and coordinate all FM services ensuring that the site (s) are set up and ready for business allowing the customers to focus on delivering their key objectives.

Duties :

• Deliver excellent and professional customer service
• To be a professional ambassador for the BBC and EMCOR
• Establish good working relationships with the customers to be recognised as the natural go to person and a trusted partner.

Administration

Health and Safety

Audits

Teamwork

Please note this list is not exhaustive and you will be expected to comply with any reasonable ad hoc duties and requests.

About the Role

Experience of working in a corporate or creative environment and communicating effectively at all levels of the organisation.

Education to GCSE standard with passes in English & Math's.

Good planning, organisational and communication skills with attention to detail.

Excellent interpersonal skills.

Excellent written and spoken communication skills.

Able to work under pressure and meet deadlines.

Must be flexible and a sense of teamwork is essential.

Excellent client relationship building skills.

Ability to work within team but self-motivated to work unsupervised when required.

To be able to work under pressure to balance conflicting deadlines is essential.

Good Health and Safety knowledge (Health and Safety ISOH / Nebosh qualification desirable).

Self-motivated, resourceful and resilient.

Additional Benefits

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