Service Technician - Exterior Construction

Join Our Team as a Service Technician at Continental Siding Supply! Are you looking for a rewarding career in the maintenance and installation industry? Look no further! Continental Siding Supply is seeking a dedicated Service Technician to join our team in Springfield, MO. As a pioneer in the home siding industry, we take pride in our deep American roots and commitment to providing top-notch service to our customers. Daily Responsibilities : Diagnose and repair difficult-to-identify service issues efficiently. Clearly explain installation, diagnostic, and repair processes to customers in non-technical terms. Repair damaged siding, windows, and doors in customer homes. Respond promptly to service requests and complete repairs in a timely manner. Train newly hired and existing Service Technicians and Installation Crews on procedures and quality standards. Develop and deliver structured training programs to support company service initiatives. Provide ongoing coaching and real-time feedback to improve service quality and performance. Update and enhance training materials to align with department needs and company expectations. Evaluate service quality through phone, email, chat, and in-field observations based on company guidelines. Required Skills : High school diploma / GED 2 to 3 years of experience as a service technician 2 years of experience as a trainer, training specialist or related position Strong working knowledge of equipment and tools used in the windows and siding industry Ability to diagnose and solve problems based on the customers’ non-technical descriptions Excellent customer service and communication skills Able to multitask, prioritize, and manage time efficiently Ability to work independently with limited supervision Clean driving record and reliable transportation Experience : Siding : 1 year (Required) Service technician experience : 2 years (Required) License / Certification : Driver's License (Required) Continental Siding’s mission for our team is to help each other love what we do for a living! By working hard for one another as we serve our customers, we are creating an engaging and fulfilling team culture where each team member is seen, valued, and provided the resources they need to succeed. If you want to be a part of a company that cares much more about HOW we do business than how much business we do, come join the growing team at Continental Siding. Benefits : Health Insurance Life Insurance Dental Insurance Vision Insurance 401(k) Vacation Leave Sick Leave Holiday Pay Paid Time Off Long-Term Disability Short-Term Disability Pay : $20.00 per hour Hours : Monday - Friday, 7 am - 4 pm Company Information : Ever since our founding in 1982, Continental Siding has grown from a Mom and Pop siding shop into a pioneer of the home siding industry. We are proud to be a homegrown company with deep American roots, built from the ground up, right here in Independence, Missouri. We serve 5 locations : Independence, MO, Columbia, MO, Springfield, MO, Wichita, KS, and Oklahoma City, OK. Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to sit, reach, stoop, kneel, crouch, crawl, hear, talk, lift, and or maneuver up to 50 pounds, type, and write. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Disclaimer : This job description is not designed to cover or contain a comprehensive list of duties, qualifications, physical demands, and activities of the employee. All items may change, new ones may be added, or the scope of the job may change as necessitated by business demands. EEO Statement : Continental Siding Supply is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Employment Type : Full Time Years Experience : 1 - 3 years Salary : $20 Hourly Bonus / Commission : No