Clinical Program Manager, School-based mental health services

Job Description

Job Description : n n Job Summary : The Clinical Program Manager directs the clinical activities and daily business operations of Gateway’s school-based mental health services (Georgia Apex Program).

Clinically supervises a team of up to ten employees which includes licensed mental health therapists, care managers, and administrative staff.

Essential Functions : Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Gateway’s Georgia Apex Program DescriptionSchool-based mental health program that focuses on providing greater access to mental health services for students, early detection of students’ mental health needs and strengthening coordination.

Services provided in the school setting includes : individual, family and group counseling; psychiatric services; case management;

prevention, educational and early intervention support. Behavioral Health Operations / Management DutiesResponsible for supervision, management and day to day operations of Gateway’s Georgia Apex Program, a school-based mental health program in Chatham, Effingham and McIntosh County.

Directs all programs and ensures services are timely, customer-oriented and evidence-based. Establishes program goals, strategies and priorities;

strives for outcomes and organization efficiency.Oversees the program planning, budget development, marketing and evaluation activities.

Builds and maintains effective working relationships with other agencies, assures coordination of services, and increases public awareness and support.

Conducts outreach to increase public awareness and support for children and adolescent mental health.Performs job responsibilities with minimal supervision.

Supervision / Staffing / Workplace Environment DutiesProvide programmatic guidance to staff.Supervises staff, monitoring and coaching productivity measures.

Manages staff and directs administrative activities for school-based mental health program.Conducts staff performance evaluations and ensures all job descriptions and evaluations are competency-based.

Provides clinical supervision and guidance to mental health therapists and other staff.Builds and encourages a cooperative team-oriented environment.

Interviews, hires, directs, trains, evaluates the performance of, and when necessary, disciplines and discharges employees.

Utilizes data and management reports with direct reports to set targets and evaluate quality, effectiveness, efficiency, financial performance and / or compliance.

Utilizes national benchmark data, when available to establish organizational performance data. Training and Development DutiesRecommends, creates, evaluates and participates in staff development.

Trains, motivates and promotes skills development among staff.Participates in and contributes to Leadership Training. Required Education, Experience and Benefits : Education & Experience : Completion of a Master’s degree in a related field required.

Experience managing professional level staff required.Experience working in child and / or adolescent mental health services.

Must possess current Licensed Clinical Social Worker, Professional Counselor license or Licensed Family and Marriage Therapy.

Benefits : Job Type : Full-timePay : Starting at $60,000.00 per year401(k)Dental insuranceEmployee assistance programHealth insuranceLife insurancePaid time offRetirement planTuition reimbursementVision insurance Professional Orientation Behavioral Health Operations / ManagementResponsible for supervision, management and day to day operations of Behavioral Health Services.

Directs all programs and ensures services are timely, customer-oriented and evidence-based. Establishes program goals, strategies and priorities.

Strives for outcomes and organization efficiency.Facilitates communication within the unit(s) / agency on a specific case level as well as on a procedure / policy level.

Oversees the program planning, budget development and evaluation activities.Attends Team meetings Quality and ComplianceMonitors services for compliance and quality assuranceEvaluates, facilitates and monitors documents in Electronic Medical RecordEnsures behavioral health services are in full compliance with applicable accreditation / statutory / contract requirements.

Participates in and supports internal quality and compliance audits and associated corrective actions necessary to bring programs in compliance.

Works in partnership with QI Director to promptly address any external audit findings requiring corrective action.Communicates and trains supervisors and staff regarding changes in policies and procedures pertaining to quality and compliance.

Makes recommendations for policy / procedure development and / or revision and advocates for changes as appropriate. Ensures uniform interpretation of program policy and procedures.

Conducts research required in planning and evaluating the program. Supervision / Staffing / Workplace EnvironmentProvide programmatic guidance to staff.

Supervises staff, monitoring and coaching productivity measures.Manages staff and directs administrative activities for a social services delivery program.

Conducts staff performance evaluations and ensures all job descriptions and evaluations are competency-based.Builds and encourages a cooperative team-oriented environment within unit(s) Directs and reviews work assignments.

Interviews, hires, directs, trains, evaluates the performance of, and when necessary, disciplines and discharges social services employees.

Works with HR to follow best practices for workers’ compensation, and safety.Ensures staff participation in safety training, health and wellness programs.

Assists HR as needed in resolving employee grievances / disputes.Collaborates with HR and SMT efforts to attract, hire and retain diverse talented employees within the BH workforce.

Data-Driven Decision-MakingUtilizes data and management reports with direct reports to set targets and evaluate quality, effectiveness, efficiency, financial performance and / or compliance, including use of Key Performance Indicators (KPI) and Balance Scorecard.

Utilizes national benchmark data, when available to establish organizational performance data. Training and Development Recommends, creates, evaluates and participates in staff developmentTrains, motivates and promotes skills development among behavioral health program staff.

Ensures training and supervision is embedded in Gateway’s’s onboarding process for new BH staff.Participates in and contributes to quarterly Leadership Training.

CommunicationCommunicates in a manner that is clear, concise and facilitates the organizations goals, both orally and written.

Responds to internal and external customers by returning phone calls and emails promptly. Builds and maintains effective working relationships with other agencies, assures coordination of services, and increases public awareness and support.

Conducts outreach to increase public awareness and support for specialized program area. Performs job responsibilities with minimal supervision.

Required Knowledge & Skills : Knowledge of agency’s vision, mission statements, and history.Knowledge of agency’s policies, procedures, goals, and priorities.

Knowledge of State and Federal rules, regulations, laws and standards related to program area.Knowledge of software applications related to program area.

Knowledge of evaluation methodologies for program areas.Ability to interpret state and federal rules, regulations, laws and policies to ensure all offices are operating uniformly.

Ability to audit and monitor service provider budgets.Ability to analyze programs for compliance with rules, regulations, laws, and standards.

Ability to evaluate, research and write policies and procedures.Ability to organize information and manage time.Ability to educate the public on availability of programs and services.

Ability to interpret data and reports related to program.Ability to audit services to ensure compliance and quality assurance.

Ability to identify and make use of resources to assist in planning and evaluating programs. Competencies : CommunicationAccountability / ResponsibilityCooperation / TeamworkCreative ThinkingCustomer ServiceDependabilityFlexibilityInitiativeAnalytical Data GatheringJob KnowledgeJudgementProfessionalismQuality / Quantity of WorkLeadership / Supervision Required Education & Experience : Completion of a Master’s degree in a related field and four years’ experience managing professional level staff or a Bachelor’s degree in a related field and five years’ experience managing professional level staff or High School Diploma / GED with nine years of experience in a related field, with at least four of those years in a management position.

LCSW, LPC, and LMFT. Supervisory Responsibilities : Clearly establishes and communicates goals and accountabilities; Monitors and evaluates performance;

Provides effective feedback and coaching; Identifies development needs and helps employees address them to achieve optimal performance and gain valuable skills that will translate into strong performance in future roles.

Develops innovative approaches to address problems and drive continuous improvement in programs and processes;Communicates regularly with staff on progress toward defined goals and / or required results, providing specific feedback and initiating corrective action when defined goals and / or required results are not met.

Confers regularly with staff to review employee relations climate, specific problem areas, and actions necessary for improvement.

Evaluates employees at scheduled intervals, obtains and considers all relevant information in evaluations, and supports staff by giving praise and constructive criticism.

Recognizes contributions and celebrates accomplishments.Motivates staff to improve quantity and quality of work performed and proves training and development opportunities as appropriate.

Work Environment : This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Some minor travel between Gateway sites is required. Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Employee is frequently required to walk, sit, stand or kneel and occasionally required to climb or balance and stoop. Employee must frequently lift and / or move up to 15 pounds.

Must have the ability to sit for long periods of time at a computer. Employee frequently uses fine hand / eye coordination, hearing and visual acuity.

Lighting and temperature are adequate, and there are not hazardous or unpleasant condition caused by noise, dust, etc. Employee must be able to travel between Gateway sites.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Gateway BHS promotes a drug / alcohol free work environment through the use of mandatory pre-employment drug testing.

Terms & Conditions : It is expected that the employee will observe policy regarding the following terms and conditions. Reporting to work when scheduled;

begins and ends work as expected.Reporting to supervisor upon knowledge of tardiness or absence.Observes policies in accordance with lunch breaks.

Uses work time appropriately.Requests and uses leave appropriately.Dresses appropriately, according to site dress code.Observes health, safety and sanitation policies.

Performs work according to rules, regulation, policies and guidelines.Ensures licensure and certification are current and active without suspension or revocation throughout employment.

Ensures compliance with required training, including new employee orientation.Does not engage in activities other that official business during work hours.

Does not report to work under the influence of alcohol or drugs.Adheres to Gateway’s Standards of Conduct 3.13 and Employee Ethics 3.

23. Any employee may be required to stay at or return to work during agency / program incidents and / or emergencies to perform duties specific to this position or perform other duties as requested in an assigned response position.

This may require working a non-traditional work schedule or working outside normal assigned duties during the incident and / or emergency.

Other Duties : Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee in this job.

Duties, responsibilities and activities may change at any time with or without notice. Employee signature below constitutes employee’s understanding of the requirements, essential functions and duties of the position.

Monday - Friday 8am - 5pm.