YouTube Partner Operations Manager, Media (Fixed-Term Contract)

YouTube Partner Operations Manager, Media (Fixed-Term Contract)

As a member of the Partner Operations team, you'll analyze top issues facing our content creators, work with cross-functional teams to resolve them, and help manage support operations. Whether directly engaging with our biggest creators, surfacing problems to our technical teams, driving analytical insights, or liaising with vendors to provide stellar support, you'll drive reach, satisfaction, and resolution making YouTube an exceptional user experience for everyone.

As a Partner Operations Manager on the Creator Success Operations team, you will deliver exceptional experiences for YouTube's valued partners and creators through our Partner Operations and High Touch Support divisions. In this changing, dynamic environment, you will prioritize creator needs by resolving issues, providing comprehensive platform education, and facilitating channel growth using our creator-centric approach.

You will be part of our proactive team and ensure seamless, global support for partners, creators and artists across the YouTube platform. At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process.

The US base salary range for this full-time position is $89,000-$127,000. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Responsibilities include providing operational support for partners on the YouTube platform via email and video communication, troubleshooting technical issues to enable Partners to maximize their performance on the platform, serving as a consultant to internal, cross-functional stakeholders on the YouTube product, identifying opportunities for operational workflow optimization and process improvement, utilizing key metrics to assess data through both quantitative and qualitative analysis, generating insights, contributing to scaling Partner Operations for YouTube through innovation, efficiency gains, and root cause analysis, and streamlining the operational workflow by identifying and eliminating bottlenecks.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity / expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.