FCRM KYC Quality Assurance Manager

FCRM KYC Quality Assurance Manager

Work Location : Jacksonville, Florida, United States of America Hours : 40 Pay Details : $91,000 - $145,600 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

The FCRM KYC Quality Assurance Manager is a member of the Financial Crime Risk Management (FCRM) Quality Assurance (QA) Department under TD Bank's Second Line of Defense (2LoD) FCRM Function. The FCRM KYC QA Manager is responsible for the execution of the QA Program's KYC Workstream, which includes :

• Leading and supporting the KYC QA Team Members under their management structure
• Overseeing / Contributing to the execution of monthly QA review of High, Medium, and Low Risk Customer KYC Files
• Performing secondary review of other KYC QA Team Members or First Line of Defense (1LoD) QA Functions
• Leading KYC QA Validation and Reporting activities

The Manager, Financial Crime Risk Management role leads and develops a team of professionals who provides oversight, expert policy / regulatory guidance and advisory services and / or a control function related to specialized domains of TD's AML / ATF / Sanctions / ABAC programs. This role provides specialized project support or services. This role supports the development and maintenance of TD's FCRM program, including assigning workflow to analysts, providing governance and support, and addressing and escalating issues. Additionally, this role oversees the timely execution of periodic and / or event driven reviews using a risk-based approach to align with policy and regulatory requirements.

Depth & Scope

Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any / all disciplinary actions, as required Leads and manages a team of professionals and overall operation of a diverse group in an area of moderate risk, complexity or scope Ensures an integrated approach with other business management areas, broader organization, and enterprise as appropriate Deep knowledge and understanding of businesses / technology, and organizational practices / disciplines Sound to advanced knowledge of external competition, industry and / or market trends in relation to own function / business Focuses on short to medium-term issues

Education & Experience

Undergraduate degree or equivalent work experience 7+ years experience Preferred Skills : 3 years experience working in a challenge (QA / Testing) or advisory / oversight function with direct exposure to Customer Risk / Know Your Customer (KYC) Processes. Skilled knowledge and familiarity with KYC (CIP, CDD, EDD) Regulatory requirements Management experience / able to demonstrate strong leadership capabilities

Customer Accountabilities

Manages a team of FCRM professionals providing oversight and control related advisory services to FCRM partners Provides guidance, leadership, coaching and development to ensure operational results and professional / personal development objectives are achieved Works with executive team, senior business management / partners to develop proactive strategies, tactics, policies and programs to effectively manage regulatory / compliance issues Acts as key liaison with partners and external groups and provides FCRM subject matter expertise; partners, as necessary, effectively with key stakeholder groups such as Compliance, Legal, Audit, Risk Coaches to ensure functional / operational problems are handled appropriately, and participates in the negotiation and resolution of complex and / or escalated issues, where necessary Leads and develops FCRM enterprise-wide frameworks, methodologies, policies, standards, procedures in coordination with management in line with TD's FCRM Program Participates in / manages global regulatory examinations and external / internal audits with respect to request for information regarding portfolio, reviewing, packaging and providing information for department executive Takes corrective action and recommends or implements changes to procedures, as required

Shareholder Accountabilities

Protects the interests of the organization identifies and manages risks, and ensures the prompt and thorough resolution of escalated non-standard, high-risk issues Actively assists in developing and overseeing implementation of function procedures Ensures respective programs / policies / practices are well managed, meets function needs, complies with internal / external requirements and aligns with function priorities Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues, where appropriate Works closely with management team to support the development of business plans, ensuring the optimal use of resources and leverage TD's operating model to maximize efficiency, effectiveness and scale Participates in responding to periodic exams / audits by regulatory bodies and Internal Audit, to determine level of BSA / FCRM compliance Integrates new systems and upgrades into function operations, as needed Manages day-to-day operations of the function and participate in FCRM-focused special projects, and other compliance projects Responsible for updates and changes made to functional procedures and processes Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts Ensures employees are building and enhancing their FCRM knowledge and expertise; and employees assume responsibility in minimizing operational and regulatory risk by complying with Bank policy and Code of Conduct Monitors and communicates to Senior Management, the effectiveness of strategies, programs, and practices related to own area of expertise Sets the standards for operations and manageability across the function ensuring services are built from the ground up Proactively identifies key business opportunities, researches and recommends enhancements / modifications, develops strategies to achieve recommendations Ensures department operates in compliance with applicable internal and external requirements Ensures appropriate reporting and escalation of issues based on risk profile Ensures employees are knowledgeable of and comply with Bank and industry codes of conduct Leads relationships with corporate and / or functions to ensure alignment with enterprise and / or regulatory requirements Leads or contributes to cross-functional / enterprise initiatives as an organizational or subject matter expert helping to identify risk / provide guidance for complex situations Coordinates and supports team and business (FCRM) partner FCRM related activities, as necessary Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite

Employee / Team Accountabilities

Responsible for management of the overall team providing both leadership and guidance Contributes to the development of FCRM functional strategic priorities within their operational area or field of specialty Develops annual and / or long-term plans for own area and influences plans well beyond area managed Provides thought leadership and / or industry knowledge for own area of expertise in own area and participates in knowledge transfer within the team and business unit Grows team expertise to align with FCRM / enterprise demand and direction; assesses team skills and capabilities and continually looks for ways to provide and enhance the value delivered Leads and develops a high performing team of professional FCRM resources through talent acquisition, coaching / development and recognition; provides on-going feedback and performance reviews, coaches and develops employees and ensures performance management activities are undertaken and completed for all employees Creates and fosters a cohesive team and promotes a positive work environment. Leads and follows up on action plans to improve employee experience Leads the process of setting performance objectives for the team; tracks, monitors and effectively addresses and / or rewards performance in a timely manner Manages employees in compliance with all human resources policies, procedures and guidelines of conduct Shares knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues and encourages good working relationships with other functions and teams Supports an environment where the team freely escalates business challenges; facilitates change through positive reinforcement of milestones and successes Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives Establishes and fosters a cohesive team; promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives Acts as a brand ambassador for the function and the bank, both internally and / or externally

Physical Requirements

Never : 0%; Occasional : 1-33%; Frequent : 34-66%; Continuous : 67-100% Domestic Travel Occasional International Travel Never Performing sedentary work Continuous Performing multiple tasks Continuous Operating standard office equipment - Continuous Responding quickly to sounds Occasional Sitting Continuous Standing Occasional Walking Occasional Moving safely in confined spaces Occasional Lifting / Carrying (under 25 lbs.) Occasional Lifting / Carrying (over 25 lbs.) Never Squatting Occasional Bending Occasional Kneeling Never Crawling Never Climbing Never Reaching overhead Never Reaching forward Occasional Pushing Never Pulling Never Twisting Never Concentrating for long periods of time Continuous Applying common sense to deal with problems involving standardized situations Continuous Reading, writing and comprehending instructions Continuous Adding, subtracting, multiplying and dividing Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.