Customer Support Specialist

Job Description

Job Description

A growing company in the Willoughby area is looking to expand its Customer Support team by adding Customer Support Specialist. This is a temp-to-hire opportunity focused on supporting customers through email and occasional phone communication. The team values strong communication, technical aptitude, and a willingness to learn.

Responsibilities

Review and respond to customer requests, primarily via email

Prepare and send quotes to customers

Occasionally connect with customers by phone to clarify requests or answer questions

Maintain accurate records of customer interactions using internal systems

Collaborate with team members and other departments as needed

Preferred Qualifications

Strong written and verbal communication skills

Good technical skills and comfort with learning new systems

Previous experience in a customer service or office environment is a plus

Ability to multitask and prioritize in a fast-paced setting

Positive attitude and a customer-focused approach

Pay Details : $20.00 to $24.00 per hour

Search managed by : Jessica Robbins

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer / Veterans / Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.