Sales Support

Corebiolabs Job Opportunity

CoreBioLabs is a CAP accredited, CLIA certified, High Complexity clinical diagnostic laboratory. Our suite of services encompasses advanced PCR testing, culture and sensitivity analysis, comprehensive urinalysis, detailed hematology, and precise chemistry assessments. We're not just committed to science; we're dedicated to your patients' health.

Responsibilities :

• Greet customers with professional customer service and ascertain the reason for calling.
• Resolve customer requests and complaints via phone, e-mail, or fax.
• Customer portal support - create portal access, corrections, etc.
• Help assist in verifying account information.
• Place follow-up calls to assist accessioning personal with the retrieval of missing patient information for laboratory information system.
• Upload data into billing database and laboratory information system.
• Develop and maintain corporate accounts locally / nationally via various means of contact (email, Zoom / Teams calls, LinkedIn messaging, direct In-person calls, website contact, phone) as well as referrals from existing accounts, LinkedIn contacts, professional and personal relationships.

Qualifications :

Preferred Knowledge, Skills, and Abilities :

Physical Demands and Work Environment :