ICT Svc Delivery Data Center Technician - Dallas

ICT Svc Delivery Data Center Technician - Dallas

As CBRE Information & Communications Technology Service Delivery Technician, you will provide on-site support for the ICT and Engineering services within the Data Center environment.

This job is part of the Critical and Technical Services job function. They are responsible for technical maintenance services in critical client environments.

What You'll Do :

• Receive, review, and complete IT equipment installation, relocation and decommission requests within timeframes and to industry standards.
• Provide problem-solving support. This includes server reboots, backups, visual inspections, etc.
• Escort third-party engineers and ensure their compliance with the site standards.
• Receive, respond, and assign break and fix tickets within the agreed timeframe or escalate if they cannot be resolved.
• Ensure that on-site documentation including work-related standard operating procedures are created, reviewed & updated whenever there is an instruction or process change.
• Receive, assess, and complete patching and de-patching requests.
• Develop a good working relationship with all members of staff and client representatives.
• Provision and fault diagnosis and rectification of network channel connectivity, installation, relocation & decommissioning of IT equipment, and general engineering maintenance & housekeeping of the critical services.
• Ensure a safe and healthy working environment while maintaining a professional image.
• Use existing procedures to solve straightforward problems.
• Impact through clearly defined duties, and methods and tasks are described in detail.
• Deliver own output by following defined procedures / processes under close supervision and guidance.

What You'll Need :

Equal Employment Opportunity : CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. Candidate Accommodations : CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@ or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).