General Manager
Lucky Lab Coffee CompanyDripping Springs, TX, US30+ days ago
Job type
- Full-time
Job descriptionSet the standard for guest service across every interaction—whether a five-second drive-thru transaction or a 10-minute conversation. Be a visible and active leader on the floor, ensuring peak service during rushes and resolving issues with grace and urgency. Cultivate a customer-first mindset throughout the team, with a strong emphasis on speed, quality, and friendliness. Manage daily operations including staffing, scheduling, inventory control, vendor relationships, and order management. Monitor food and beverage quality, inventory levels, and equipment performance to ensure efficiency and consistency. Drive store performance by monitoring KPIs, managing labor and cost of goods, and reporting data to corporate leadership. Maintain a clean, safe, and functional store at all times—including FOH, BOH, and all guest-facing areas. Minimum of 2–3 years in a general management role, ideally in a high-volume cafe, QSR, or hospitality environment. Proven ability to manage teams, run smooth operations, and deliver five-star service during long or stressful days. Strong communication and interpersonal skills, both with staff and customers. Availability to work 45–50+ hours per week, including early mornings, weekends, and holidays as needed. Detail-oriented, organized, and energized by building systems and solving problems. Able to work on your feet for extended periods and lift up to 50 pounds. C ompetitive base salary ($55,000-60,000) + performance-based bonus structure Medical, dental, and vision insurance 401K with matching Paid time off Growth opportunities within a growing, mission-driven company Free coffee, meals during shifts, and the occasional dog kiss
Job Description
General Manager – Lucky Lab Coffee Co. (Dripping Springs Location)
Full-Time | 45–50 hrs / week | Weekends Required
About Lucky Lab Coffee Co.
At Lucky Lab Coffee Co., we believe in the power of great coffee, good people, and happy dogs. We're a growing team of passionate individuals bringing handcrafted drinks, scratch-made food, and classic Southern hospitality to the greater Austin area. We’re deeply committed to our community, our customers, and creating a workplace that’s as rewarding as it is fast-paced. Our culture is rooted in high standards, hard work, and heart.
As we expand to our brand new Dripping Springs drive-thru location, we’re looking for a driven, experienced, and hands-on General Manager to lead the charge.
Position Overview
The General Manager plays a critical role in shaping the daily operations, team culture, and guest experience of the cafe. This is a high-responsibility, high-reward role for someone who leads from the front—energizing the team, solving problems in real-time, and ensuring every cup and customer interaction reflects the Lucky Lab standard.
This position reports directly to the Director of Operations and requires a commitment to long hours, operational excellence, and cultivating a workplace that delivers exceptional service every single day.
What You’ll Be Responsible For :
Leadership & Team Development
- Lead, mentor, and train a team of supervisors and hourly staff with a strong emphasis on accountability, hospitality, and service standards.
- Set the tone for store culture—positive, fast-paced, and solution-oriented.
- Ensure consistent coaching, performance reviews, and employee development that drive retention and team satisfaction.
- Own the training program : onboard new hires, lead ongoing upskilling, and ensure all staff are equipped to succeed.
Guest Experience
Operations & Financial Performance
What We’re Looking For :
Perks & Benefits
Ready to Lead the Pack?
If you’re a hospitality leader with a heart for service, a head for systems, and the hustle to match—we’d love to meet you. Please email a COVER LETTER and resume to dscareers@luckylabcoffee.com.
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General Manager • Dripping Springs, TX, US
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