Collections Specialist

Job Description

Brief Description of Sunnova

Sunnova (NYSE : NOVA) is an industry-leading adaptive energy services company focused on making clean energy more accessible, reliable, and affordable for homeowners and businesses.

At Sunnova, we embrace diverse perspectives, vibrant creativity and forward-thinkers who share our zeal for a sustainable future. A career with us means pushing beyond traditional limits, exploring new horizons, collaborating with like-minded peers, and transforming the energy industry for the better.

If you're excited about being a part of the fastest-growing segment of the energy industry, we encourage you to apply!

The Collections Specialist Position

The Collection Specialist is responsible for the maintenance and collection of past due, delinquent, and defaulted accounts. Primarily this will be by contacting customers by phone, email, or automated dialer. Aside from phone calls, a specialist will also perform account research to identify opportunities to maintain the account including skip tracing, entering accounts for disconnect of service, requesting an updated or corrected letter, escalating account issues to the correct departments, etc.

Collections Specialist Responsibilities

• Monitor assigned past due inventory. Contact customers and analyze account information to determine what action should be taken.
• Provide research on customer accounts to other work groups or customers as needed.
• Establish payment arrangements consistent with Sunnova policy to help customers resolve outstanding balances.
• Handle inbound customer telephone calls and provide resolution to these calls to prevent escalations.
• Request updates on outstanding cases, enter new cases, or comment on existing cases as needed for the situation.
• Perform account maintenance including accurate note taking, updating demographics, removing bad phone numbers, etc.
• Demonstrate a good customer service approach with the use of soft skills to ensure that we are keeping our delinquent accounts down while simultaneously providing a positive customer experience.
• Perform other functions as assigned.

Requirements

Minimum Requirements

Preferred Qualifications

Additional Knowledge, Skills and Abilities :

Working conditions

Benefits

Sunnova offers a generous employee reward package that includes :