Customer ServiceRepresentative
Customer Service Representative
Summary
- The Customer Service Representative is responsible for providing customer assistance in stores by completing sales transactions, completing returns, and processing voids for associates;
- administering the Mystery Shop program and training programs; ensuring consistent application of all company and local customer service policies;
and providing training; performs all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager / Assistant Store Manager.
Essential Functions
- Provides customer support and handling customer inquiries
- Works directly in the unit with associates to ensure service / training compliance standards are met
- Coordinates all training of hourly staff in customer service program as well as provides hands-on training of MIT, Brand, and OJT within the branch
- Provides feedback to managers regarding continued development of associates
- Acts as mentor to transition associate from time of hire to completion of retail training process
- Administers service excellence training in units
- Administers Mystery Shoppers Program for the branch and notifies managers of scores on a daily and period basis #### Minimum Qualifications, Knowledge, Skills, and Work Environment
- Requires a High School diploma or general education development (GED) diploma
- Customer service and / or training experience preferred
- Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents
- Requires the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
Minimum Qualifications, Knowledge, Skills, and Work Environment
- Requires a High School diploma or general education development (GED) diploma
- Customer service and / or training experience preferred
- Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents
- Requires the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
With a career at HMSHost, you really benefit! We Offer
- Health, dental and vision insurance
- Generous paid time off (vacation, flex or sick)
- Holiday pay
- Meal and Transportation Benefits
- 401(k) retirement plan with company match or Pension
- Company paid life insurance
- Tuition reimbursement
- Employee assistance program
- Training and exciting career growth opportunities
- Referral program refer a friend and earn up to $500
Benefits may vary by position so ask your recruiter for details.*
Equal Opportunity Employer (EOE) Minority / Female / Disabled / Veteran (M / F / D / V) Drug Free Workplace (DFW)
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At HMSHost, we know our success is based on earning the trust and loyalty of our people . We commit to providing a work experience that earns your loyalty , provides a place where you feel like you belong , work you can be proud of, a place to have fun, earn money , and have the opportunity for advancement .
We support this with competitive wages, robust benefits and recognition for a job well done. Apply for Customer Service Representative
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