SR MGR WORKFORCE PLANNING

Senior Manager Of Workforce Planning

Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and company from the people up committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Senior Manager Of Workforce Planning plays a pivotal role in ensuring Lumen's operational readiness and strategic alignment across its global initiatives. This leader is responsible for developing and maintaining the enterprise-wide Capacity Model, overseeing requisition lifecycle management, and driving strategic workforce initiatives for the Strategic Operations & Transformation team and all Operations, including strategic locations optimization and procurement partnerships. The role requires a blend of analytical rigor, cross-functional collaboration, and strategic foresight to support long-term talent and operational planning. Collaboration with project managers, business leaders, finance, and human resources will be required to identify and address the talent needs and gaps for upcoming priorities. This role is a key partner within the Strategic Operations & Transformation team, as well as across all Enterprise Operations.

The Main Responsibilities

• Lead cross-functional sessions to validate model assumptions and align outputs with leadership expectations, emphasizing continuous improvement within the model structure and methodology
• Establish workforce management metrics and trends to monitor and analyze, providing insights and recommendations to improve the efficiency and effectiveness of resource management
• Manage the end-to-end resource request process, including budget validation, approval routing, and strategic prioritization. Partner with Finance and HR to ensure requests align with headcount targets and cost-saving initiatives
• Support and manage workforce planning initiatives specific to Strategic Operations & Transformation team, such as enablement of strategic locations for cost optimization, and validate model assumption and align with outputs with leadership
• Partner closely with Procurement and Vendor Management Office to manage contractor sourcing and approval routing as needed
• Establish and maintain effective communication and relationships with internal and external stakeholders and ensure that the workforce management activities are aligned with the key strategic priorities
• Ensure compliance with Lumen's policies, procedures, and standards, and adhere to the best practices and industry standards for workforce management

What We Look For In A Candidate

Bachelor's degree in business, human resources, or related field, or equivalent work experience.

At least five years of experience in workforce management, capacity planning, forecasting, scheduling, or related field.

Strong knowledge and skills in workforce management tools, systems, and methodologies, and ability to use data and analytics to drive decision making and problem solving.

Excellent communication, collaboration, and interpersonal skills, and ability to work effectively with diverse teams and stakeholders across different levels and functions.

Proven ability to lead cross-functional initiatives and influence senior stakeholders.

Strong leadership, coaching, and people management skills, and ability to motivate and inspire the team to achieve high performance and results.

Highly organized, detail-oriented, and adaptable, and ability to manage multiple tasks and projects in a fast-paced and dynamic environment.

Passionate about Lumen's mission, vision, and values, and committed to delivering exceptional customer service and quality.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges :

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status. We do not tolerate unlawful discrimination in any employment decisions.