Associate Director of Service and Receivables, Student Financial Services

Department

CSL Bursar : Student Financial Services Management

About the Department

The University of Chicago is one of the nation’s leading institutions of higher education and research. Campus and Student Life (CSL) is a division comprised of 20 departments that serve the University’s 5,000 undergraduate and 10,000 graduate and professional school students, as well as the campus community more broadly.

CSL is importantly charged with the dual task of supporting all students in the University and managing multiple campus departments and services that serve the entire campus community.

CSL’s programs and services focus on supporting student academic success, providing opportunities for personal growth and leadership development, developing community and engagement through the residential housing and dining program, and in areas such as artistic expression, community service, spiritual exploration, and athletic competition.

The University of Chicago is in the Hyde Park / South Kenwood neighborhood, a racially and economically diverse residential community of 43,000 people on the shores of Lake Michigan, about fifteen minutes south of downtown Chicago.

Campus and Student Life (CSL) provides programs and services to all members of the University of Chicago community in all aspects of life outside the classroom, through enriching the lives of our students, staff and faculty members and contributing to a vibrant, collaborative, and diverse campus community that inspires excellence.

CSL comprises 20 offices, which house, feed, support, counsel, and provide engagement opportunities for our students and University community members.

CSL has a talented team of more than 350 staff members, all of whom are dedicated to ensuring that members of our university community, particularly our students, are poised for academic, personal, and professional success.

Job Summary

The Associate Director of Service Operations and Receivables reports to the Senior Director of Student Financial Services and provides operational guidance and project management support to the service and receivables team in the Office of the University Bursar.

The Associate Director of Service Operations and Receivables will directly oversee all aspects of the student account receivable lifecycle from outreach and orientation, service resolution and receivable resolution.

The Associate Director of Service Operations and Receivables will ensure a compliant and high-quality service experience while assisting in maintaining a balanced level of receivables for all University programs.

The Associate Director will assess the operating environment and recommend changes to current policy and procedures to allow for more effective and efficient service delivery and student account resolution.

Responsibilities

Manage six employees that track operational, transactional, performance, and compliance reporting to provide reports to leadership.

Assist in developing and implementing plans and goals for the department.

Analyze, coordinate, and supervise daily service operations and report status to leadership.

Utilize best practices to execute organization's operational and overall strategic plan.

Develop Financial Education outreach and programming for students and relevant constituencies.

Provide servicing metrics analysis and recommend solutions for problem resolution.

Create, monitor, and evaluate reports to promote student successful receivable management for current students and collection accounts.

Maintain, revise and update service guidelines and policies.

Develop, execute, and manage community events for staff and our external constituencies.

Monitor and retain industry news through proactive professional development.

Implement systems of sustained continuous improvement. Review and update established business processes and metrics.

Develop and establish performance goals, allocate resources, and assess policies for direct subordinates.

Performs other related work as needed.

Minimum Qualifications

Education :

Minimum requirements include a college or university degree in related field.

Work Experience :

Minimum requirements include knowledge and skills developed through 7+ years of work experience in a related job discipline.

Certifications :

Preferred Qualifications

Education : Advanced degree.

Advanced degree.

Experience :

Knowledge of higher education institution and related work experience with student accounts.

Technical Skills or Knowledge :

Ability to manage sensitive student account situations to a satisfactory outcome.

Proven independent leader with excellent communication and organizational skills.

Knowledge of student information systems and interface and workflow development.

Knowledge of student financial account information and data.

Knowledge of federal student / student aid regulations and guidelines.

Working knowledge of Microsoft Office.

Supervising, supporting and developing a large team.

Preferred Competencies

Strong organizational skills and attention to detail.

Excellent written and oral communication skills.

Strategic thinking skills to address complex problems.

Strong ability to manage multiple competing priorities.

Ability to work independently and as part of a team.

Demonstrated ability to handle sensitive information, exercise discretion, and maintain confidentiality.

Ability to operate in a fast-paced environment and manage ambiguity.

Proficiency using Microsoft Excel for data analysis and visualization.

Directly related student financial services experience in a student financials environment.

Demonstrated ability to manage external / internal relationships independently.

Working Conditions

Fast-paced office environment.

Sitting at a computer for 6-7 hours.

Periodic travel to campus locations.

Standing for periods of time when supporting events.

Remote / hybrid work.

Application Documents

Resume / CV (required)

Cover Letter (required)

Reference Contact Information (3) (required)

When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family

Customer Service & Sales

Role Impact

People Manager

FLSA Status

Exempt

Pay Frequency

Monthly

Scheduled Weekly Hours

37.5

Benefits Eligible

Drug Test Required

Health Screen Required

Motor Vehicle Record Inquiry Required

Posting Statement

The University of Chicago is an Affirmative Action / Equal Opportunity / Disabled / Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law.

For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

All offers of employment are contingent upon a background check that includes a review of conviction history.A conviction does not automatically preclude University employment.

Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information.

The Report can be accessed online at : . Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E.

61st Street, Chicago, IL 60637.