Customer Service - Bilingual (Temporary / Temporary-to-Hire)

Customer Service - Bilingual (Temporary / Temporary-to-Hire)

Pay Rate: $18/hr-$25/hr Depending on Experience / Assignment
Location: Las Vegas, NV
Experience: Minimum 1 year of administrative/clerical experience required.

We are searching for an amicable bilingual customer service representative who is fluent in both English and Spanish.. The bilingual customer service representative's duties include tending to inquiries and feedback from clients. You should make use of the appropriate channels to defer these, where necessary.

To be successful as a bilingual customer service representative, you should exude confidence and composure when assisting customers. Ultimately, an excellent bilingual customer service representative will continuously brainstorm ways to provide a more pleasant and efficient service to our customers.

Customer Service – Bilingual Responsibilities:

• Addressing queries, complaints, and recommendations furnished by customers.
• Redirecting customers to the pertinent department, if needed.
• Deferring to management in instances of uncertainty.
• Processing exchanges and refunds in ways congruent with our policies.
• Providing customers with details of supplementary products or services that may suit their needs.
• Monitoring call and mail histories to ensure that all customers have been assisted.
• Searching for commonalities in customer feedback to inform recommendations regarding our offerings.
• Administering and receiving customer surveys on occasion.

• High school diploma, GED, or equivalent.
• Proven experience as a customer service representative, customer support representative, or similar.
• Experience using both languages in a professional capacity is preferred.
• Exceptional verbal communication skills in both specified languages.
• Computer literate.
• Ability to craft professional emails.
• Active listening skills and attention to minutiae.
• Solid awareness of your skillset and willingness to refer customers for help, as needed.
• Professional, courteous, and forbearing.
• Well-groomed and neat in appearance.

• Medical, Rx, and Wellness Benefits
• Dental and Vision Plan Options
• Short-term Disability
• 401(k) Retirement Plan
• Holiday Pay
• Sick Pay

PrideStaff Company Overview:
PrideStaff wants you to Succeed! We have dedicated consultants that provide employment market insights and resources! We offer the support you need along the way. Over the years, we have helped tens of thousands of people find outstanding career growth opportunities. At PrideStaff, we truly value people, and we are dedicated to getting to know you and advocating on your behalf with our network of employers from across the country. Our Recruiters will help guide you with career tools and resources.

Compensation / Pay Rate (Up to): $18.00 - $25.00 Per Hour