IT Service Desk DirectorVirtualVocations • Worcester, Massachusetts, United States
IT Service Desk Director
VirtualVocations • Worcester, Massachusetts, United States
2 days ago
Job type
- Full-time
Job description
A company is looking for a Director, Global IT Service Desk.
Key Responsibilities
Manage and develop a globally deployed customer-focused IT support team
Drive excellence in customer service and technology service management
Champion the adoption of AI-powered solutions to enhance service delivery
Required Qualifications
BS degree in Computer Science, Information Technology, or relevant field; Master's preferred
Minimum 15 years of experience in a technical service-related field with at least 7 years in a managerial role
Proven experience implementing AI or intelligent automation solutions in IT service management
Enterprise transformation and change management experience in high-growth environments
Leadership skills supporting globally distributed teams
Create a job alert for this search
It Service Desk • Worcester, Massachusetts, United States
Related jobs
In this role, you will play a crucial role in understanding and optimizing the application of technology to business processes related to Sales, Marketing, Service, and Customer Support.You will co...Show more
Lantheus is headquartered in Bedford, Massachusetts with offices in Billerica as well as in Canada and Sweden.For more than 60 years, Lantheus has been instrumental in pioneering the field of medic...Show more
Our commitment to people with neuromuscular diseases.Dyne Therapeutics is focused on delivering functional improvement for people living with genetically driven neuromuscular diseases.We are develo...Show more
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities.
BCG was the pioneer in business strategy whe...Show more
The SR Director of IT Operations & Service Excellence is the strategic and operational leader responsible for uptime and resiliency of systems across BJ's digital and enterprise technology land...Show more
Director Of IT, Corporate Solutions.Lantheus is headquartered in Bedford, Massachusetts with offices in Billerica as well as in Canada and Sweden.
For more than 60 years, Lantheus has been instrumen...Show more
Job Description : This is a detailed job description that outlines the responsibilities and requirements for the position.
It includes information about the skills needed, the tasks involved, and the...Show more
Temporary Position - 6 to 8 Weeks.Douglas Manor is a 90-bed, family-owned skilled nursing facility in Windham, Connecticut specializing in short-term rehabilitation and long-term care.We are curren...Show more
At Texas Roadhouse, we are a people-first company that just happens to serve steaks.Legendary Food and Legendary Service is who we are.
We’re about loving what you’re doing today and pre...Show more
It Director, Global Infrastructure.The IT Director, Global Infrastructure provides strategic leadership and is responsible for infrastructure across all manufacturing facilities, distribution cente...Show more IT Operations and Service Manager – Supply Chain Technology.IT Supply Chain Products team, responsible for ensuring a consolidated, cohesive, and effective operation d-and support function across a...Show more 
Director, It Cell Therapy Devens Manufacturing Site.Salary Range : $223K to $262K + 25% Annual Bonus + Long-Term Incentives of 85000.
Director, Cell Therapy Devens Manufacturing Site IT Lead position...Show more
Running regular checks on network and data security Identifying and acting on opportunities to improve and update software and systems Developing and implementing IT policy and best practice guides...Show more
The SR Director of IT Operations & Service Excellence is the strategic and operational leader responsible for uptime and resiliency of systems across BJs digital and enterprise technology landscape...Show more
Director, IT Network Solutions.Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers.BJ's Whol...Show more
Lantheus is headquartered in Bedford, Massachusetts with offices in Billerica as well as in Canada and Sweden.For more than 60 years, Lantheus has been instrumental in pioneering the field of medic...Show more
Why Work With Us? At Candel, our people drive our success.We value diversity, collaboration, and bold thinking in a supportive, mission-driven environment.
We are a high performing team; we sh...Show more
Director Of Information Technology.Located in Rindge, NH, Franklin Pierce University (FPU) is close to Boston and New York City yet provides the natural beauty and safety of a rural campus, with ac...Show more Service Manager Supply Chain Technology.IT Supply Chain Products team, responsible for ensuring a consolidated, cohesive, and effective operation d-and support function across all Supply Chain tec...Show more 
Mopar is seeking a strategic and experienced .Area Managers across the region.This role is responsible for driving performance, fostering dealer success, and developing field talent.The Field ...Show more
Director, Commercial IT
Entegris • North Billerica, MA, US
Full-time
Last updated: 30+ days ago • Promoted
Director of IT, Corporate Solutions
Lantheus Medical Imaging Inc • Bedford, MA, US
Full-time
Last updated: 30+ days ago • Promoted
Director, IT Validation
Dyne Tx • Waltham, MA, United States
Full-time
Last updated: 30+ days ago • Promoted
Director of Remote Connectivity
Boston Consulting Group • Maynard, MA, United States
Remote
Full-time
Last updated: 1 day ago • Promoted
SR Director of IT Operations and Service Excellence
BJ's Wholesale Club • Marlborough, MA, US
Full-time
Last updated: 15 days ago • Promoted
Director of IT, Corporate Solutions
Lantheus Brand • Bedford, MA, US
Full-time
Last updated: 30+ days ago • Promoted
IT Operations Manager
Town of Concord • Concord, MA, US
Full-time
Last updated: 30+ days ago • Promoted
Director of Social Services - Temporary Position
Douglas Manor Nursing and Rehabilitation Center • Pomfret Center, CT, US
Temporary
Last updated: 25 days ago • Promoted
Server
Texas Roadhouse • East Walpole, MA, US
Full-time
Last updated: 6 days ago • Promoted
IT Director, Global Infrastructure
Dynapower • Pawtucket, RI, US
Full-time
Last updated: 30+ days ago • Promoted
IT Operations and Service Manager- Supply Chain Technology
BJ's Wholesale Club • Marlborough, MA, US
Full-time
Last updated: 8 days ago • Promoted
Sr. Director
Aequor • Devens, MA, US
Full-time
Last updated: 30+ days ago • Promoted
IT Manager
TradeJobsWorkForce • 02476 Arlington, MA, US
Full-time
Last updated: 30+ days ago • Promoted
SR Director of IT Operations and Service Excellence (Marlborough)
BJ's Wholesale Club • Marlborough, MA, US
Part-time
Last updated: 18 days ago • Promoted
Director IT Network Solutions
BJ's Wholesale Club • Marlborough, MA, US
Full-time
Last updated: 15 days ago • Promoted
Director of IT, Corporate Solutions
Lantheus • Bedford, MA, United States
Full-time
Last updated: 30+ days ago • Promoted
Associate Director / Director, IT Infrastructure & Operations
Candel Therapeutics • Needham, MA, US
Permanent
Quick Apply
Last updated: 11 days ago
Director of Information Technology (IT)
Franklin Pierce University • Rindge, NH, US
Full-time
Last updated: 22 days ago • Promoted
IT Operations and Service Manager- Supply Chain Technology (Marlborough)
BJ's Wholesale Club • Marlborough, MA, US
Part-time
Last updated: 5 days ago • Promoted
Parts & Service Field Operations Manager - Providence, RI
Stellantis • Pawtucket, RI, US
Full-time
Last updated: 14 hours ago • Promoted • New!