Clerical Receptionist 1

JOB TITLE :

Clerical Receptionist

DEPARTMENT : Pension (Las Vegas)

REPORTS TO : Tracy Thompson

JOB DUTIES :

Provide services for the Claims Contribution Accounting or Pension Department.

Responsibilities include :

Answering phone calls; greeting identifying and assigning participant / retiree inquiries to appropriate departmental staff.

Opening date stamping logging counting and distributing mail within the department on a daily basis.

Coordinating appointments with pension processors; performing clerical duties as required (typing filing copying microfilm and microfiche research etc.).

Keeping reception area stocked with forms and booklets.

Assisting retirees with address changes stop payment orders and direct deposit inquiries.

Assist in completion of income forms from various agencies.

Assists in processing of Annual Certification Letters.

Cuts checks.

Document ETK system as required.

Must meet the departments quality and production standards for this job as provided on the work standards grid.

JOB REQUIREMENTS :

Minimum Education & Experience

HS or GED.

Minimum of one year experience as a Receptionist in a professional office.

Bilingual required.

Mental / Visual Concentration or Manual Dexterity

Requires normal concentration easily learned simple movements

Computer Operations

Must be PC literate.

General knowledge of MS Word and MS Excel.

Typing score of 35 WPM general knowledge of 10-key.

Physical Work Environment

Normal degree of physical effort in typical office environment with comfortable constant temperatures and absence of objectionable elements

May be subject to interruptions

May be required to lift a maximum of 25 lbs

Meets established attendance and punctuality guidelines

COMPETENCIES : Customer Focus

Understands customer needs both internal and external and looks for opportunities to provide the highest quality service

Quality Focus

Looks for opportunities to provide the highest quality service.

Maintains appropriate documentation

Works with other employees / departments to ensure timely and quality service

Analysis

Some analytical / problem solving skills

Some research skills

Mathematical proficiency preferred.

Planning

Solid organizational skills

Ability to prioritize and multi-task

Communication

Solid written verbal and presentation skills

Listens actively and communicates effectively with participants co-workers Clients Employers and Vendors.

Interpersonal Relations

Assists participants co-workers clients employers and vendors in a friendly courteous and professional manner.

Uses courtesy in communication and working with others.

Works with other employees / departments to ensure timely and quality service

Patience and rapport with others required.

Teamwork

Works well in a team environment with minimal supervision

Contributes to team tactics to meet defined goals

Supports a work environment that is conducive to team productivity

Accepts team decisions and works toward implementation

Positive Attitude

Highly motivated

Demonstrates flexibility and resilience when faced with multiple demands shifting priorities ambiguity and rapid change

Integrity

Approaches all business decisions and actions guided by sound personal and professional beliefs

High level of credibility and confidentiality

Earns trust by dealing honestly and following through on commitments

SALARY : Grade 2

TESTING : Testing Requirements

Pre-employment Test for new hires to ZAS

Typing Test.

MS Word Excel and 10-key.

BID INSTRUCTIONS :

Interested applicants should apply through our new ATS system

by COB Monday November 24 2025. EMail

If you have any questions. The link can also be found on our intranet.

Zenith American Solutions

Real People. Real Solutions. National Reach. Local Expertise.

We are currently looking for a dedicated energetic employee with the necessary skills initiative and personality along with the desire to get the most out of their working life to help us be our best every day.

Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources best practices and scale the new organization is even stronger and better than before.

We believe the best way to realize our better systems for better service philosophy is to hire the best employees. Were always looking for talented individuals who share our dedication to high-quality work exceptional service and mutual respect. If youre interested in working in an environment where people - employees and clients - really matter consider bringing your talents to Zenith American!

We realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package we offer an array of benefits including health vision and dental coverage a retirement savings 401(k) plan with company match paid time off (PTO) great opportunities for growth and much much more!

Key Skills

Multi-line Phone Systems,Customer Service,Computer Skills,QuickBooks,Medical office experience,Office Experience,10 Key Calculator,Dental Office Experience,Front Desk,Administrative Experience,Medical Receptionist,Phone Etiquette

Employment Type : Full-Time

Experience : years

Vacancy : 1