Patient Service Specialist

Patient Service Specialist

Looking for a dedicated, compassionate, and focused individual with strong communication and interpersonal skills, as well as, excels in time management, multi-tasking, and a faster paced environment. This employee will need to be able to fulfill 40hrs / wk in order to manage all front desk operations including but not limited to phones, scheduling, insurance verifications, faxing / scanning, quality assurance, cleaning / sanitizing, assisting with laundry, and patient aide work as appropriate. Location : 3998 Westdale Parkway, Suite 300, Cedar Rapids, IA 52404 Position Type : Full Time Schedule : Monday-Friday - Between 6 : 45-6 : 15 Compensation : Hourly Rate - $17.00 - $20.00 / hour based on experience + Generous PTO to maintain a healthy work-life balance + Comprehensive medical / Rx, vision and dental plan + Company-matching 401(k) retirement plans, as well as Life and Disability protection

When patients enter our outpatient physical therapy center, we want them to have an exceptional experience starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and business side of our center. Don't underestimate the impact you can make on every patient's care experience, even before they leave the waiting room.

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications
• Regular communication with parties such as therapists, insurance companies, attorney offices, translation companies, market operational leaders and business development team

Qualifications

Equal Opportunity Employer / including Disabled / Veterans