Client Manager - Site Design

Job Opportunity : Client Manager

Olsson is seeking a Client Manager for our Site Design division in Dallas, TX, and Fort Worth, TX. We are a team-based, purpose-driven engineering and design firm dedicated to improving communities through our people and entrepreneurial spirit.

The Client Manager role will serve as the main point of contact for a specific client, division of a larger client, or a targeted client at the team level. This position is responsible for establishing solid relationships, building rapport, and ensuring overall client satisfaction. The Client Manager oversees client service management for the team, ensuring that services provide purposeful, high-quality solutions to successfully solve engineering and design needs.

Primary responsibilities include :

• Managing a key client account within the team or across multiple teams.
• Developing a deep understanding of the client's business and industry to present growth strategies, identify new opportunities, and cross-sell services.
• Creating communication plans unique to the client to ensure communication needs are satisfied.
• Leading efforts, in conjunction with the team leader and / or group leader(s), to secure repeat client work.
• Managing client expectations and negotiating outcomes.
• Coordinating with internal leaders to address client concerns or conflicts.

Qualifications :

As an Olsson employee, you'll receive a traditional benefits package, engage in work that has a positive impact on communities, receive an excellent 401(k) match, participate in a wellness program, benefit from a bonus system that rewards performance, and have the possibility for flexible work arrangements.

Olsson is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, and disabled candidates to apply and be considered for open positions. Olsson understands the importance of privacy and is committed to protecting job applicants' personal information.