Customer Service Representative

Job Description

Job Description

Salary : $15 / hour DOE

Now Hiring : Customer Service Representatives Immediate Interviews Available!

On-Site Position Not Remote

Part-Time & Full-Time Opportunities

Set Schedules 2nd Shift (3p11p) & 3rd Shift (11p7a) Weekends Included

Who We Are

Midwest Answer is a boutique answering service thats redefining what it means to be the voice of a business. We provide 24 / 7 / 365 support tailored to each clients needsfrom call screening and emergency dispatching to after-hours messaging. Our Operators are more than just call handlerstheyre trusted extensions of our clients teams, delivering professional, accurate, and friendly service every time the phone rings.

What You'll Do

As a Customer Service Representative, youll be the first impression for our clients customers. Youll manage inbound calls, follow customized protocols, and ensure every message is delivered with precision and care. If youre energized by multitasking, love solving problems, and take pride in representing diverse businesses, this role is for you.

Your Day-to-Day Includes :

Answering calls with professionalism and warmth using client-specific scripts

Capturing caller details with accuracy and clarity

Following protocols for emergency dispatch, appointment scheduling, and message forwarding

Maintaining call flow metrics while balancing speed and quality

Supporting after-hours and weekend calls with empathy and urgency

Communicating updates to clients and internal teams

Collaborating with peers and supervisors to refine processes and improve service

What You Bring

High School Diploma or equivalent (college coursework a plus)

1+ year in customer service, call center, or receptionist role

Clear, professional phone etiquette and strong written communication

Sharp attention to detailno shortcuts or text-speak

Calm under pressure and adaptable to changing call types

Tech comfort : phone systems, CRMs, and basic troubleshooting

Team spirit and openness to coaching

Dependable attendance and punctuality

Quick-thinking and problem-solving mindset

Why You'll Love Working Here

Competitive hourly pay + weekend shift differentials

Double pay for holidays

Paid training and ongoing coaching to help you grow

Supportive team culture with collaboration and camaraderie

Full-time benefits :

Medical & dental coverage

Paid vacation and sick time

401(k) with company match

Referral bonuses

Ready to Apply?

Submit your current resume and stand out by including a brief cover letter that mentions :

Job Code : Attention to Detail

Any experience with high-volume calls or emergency dispatching

Your preferred shift (2nd or 3rd) and employment type (part-time or full-time)

Applications are reviewed on a rolling basisdont wait!

Apply Now at MidwestAnswer.com