Account Manager II

Overview

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.

About This Opportunity

We’re searching for an Account Manager to join the InComm Payments team. Looking for a motivated Account Manager that is detail oriented with strengthes in organization, analytics, process improvement, working in the grey, problem solving and being customer centric. We are seeking a dynamic and self motivated professional to lead initiatives that drive strategic growth, operational excellence, and customer satisfaction. This role will be responsible for shaping and executing strategic plans, leveraging data to uncover insights, and translating those insights into actionable recommendations.

Responsibilities

New, Remodel, Relocation Program Management: Dollar General supports a large number of real estate projects monthly supporting New, Remodeled and Relocated store locations. The primary objective for this role is to support the ordering and delivery of components to ensure that fixtures, graphics and cards are correctly merchandised. This role will work closely with Dollar General, the Merchandising vendor, InComm’s Warehouse & Logisitics team and our Display team to ensure overall success of the program.

• Create monthly kick-off file with new stores, stores that are being remodeled or relocated.
• Set up New & Update Relocation stores in MDM system.
• Determine store needs and determine if new fixtures are needed for the store and communicate to Dollar General Fixture team.
• Place orders for cards, graphic kits and fixtures to support the store.
• Ensure that AR is on for the store for future card shipments.
• Provide tracking to Merchandising vendor to ensure kits are available to their Reps when visiting the store. Track deliveries and troubleshoot any delivery issues.
• Manage to date changes for NRR stores.
• Reorder, resolve any issues with Merchandising vendor.
• Ensure NRR kits are available for all NRR stores.

Customer Service & Compliance

• Assist with customer service and resolution as needed.
• Assist with marketing through ensuring card needs are forecasted and allocated.

Cross-Functional Collaboration

• Partner with internal departments including product, analytics, warehouse, logistics, partner management, to ensure alignment and efficient execution.
• Work with Dollar General, Merchandising vendor and Display team to ensure that the stores have necessary components and have product available for sale on their opening date.

Special Projects

• Serve as meeting scribe and action item tracker.
• Assist with ad hoc projects, special initiatives, and strategic implementations as assigned.

Who You Are

• Collaborative: Thrives in a team-oriented environment with shared goals.
• Accountable: Responsible for one’s own actions, decisions, and outcomes.
• Adaptable: Performs well in a fast-paced, evolving retail landscape.
• Passionate: Brings enthusiasm and ownership to every project.

Accurate: Delivers quality work, follows through on commitments, and detail-oriented.

Qualifications

• 3-5 years of relevant account management experience preferred
• Bachelor’s Degree (Business or Marketing preferred)
• Proven ability to create and implement strategic plans
• Prior experience working in retail or working with retail customers a plus
• Excellent relationship management and stellar customer-service
• High degree of initiative
• Excellent organizational and record keeping skills
• Ability to act as the lead point of contact for matters specific to your accounts, from operational tasks to important initiatives
• Ability to communicate and work effectively across various internal organizations
• Demonstrated ability to grow account revenue
• Driven to identify and exceed gift card business partner needs and expectations
• Excellent ability to prioritize and manage multiple projects with competing deadlines
• Detail oriented and strong organizational and presentation skills
• Ability to analyze sales reports and identify trends
• Willingness to dig into the data and take ownership in their responsibilities.
• Listen attentively, respond effectively and resolve account issues in a timely manner
• Experience serving as lead point of contact for any and all matters specific to your accounts.
• Proven ability to work independently as well as in a team environment
• Comfortable learning new technology in a highly innovative environment
• Proficiency in Microsoft Office software with emphasis on Excel and PowerPoint
• Manage and assist with team projects and process improvements
• 5-10% Travel Requirement
• Must be able to learn and apply a significant understanding of InComm systems and policies
• Other task and responsibilities as assigned

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

*This position is eligible for the Employee Referral Bonus Program Tier II

#LI-DC1

New, Remodel, Relocation Program Management: Dollar General supports a large number of real estate projects monthly supporting New, Remodeled and Relocated store locations. The primary objective for this role is to support the ordering and delivery of components to ensure that fixtures, graphics and cards are correctly merchandised. This role will work closely with Dollar General, the Merchandising vendor, InComm’s Warehouse & Logisitics team and our Display team to ensure overall success of the program.

• Create monthly kick-off file with new stores, stores that are being remodeled or relocated.
• Set up New & Update Relocation stores in MDM system.
• Determine store needs and determine if new fixtures are needed for the store and communicate to Dollar General Fixture team.
• Place orders for cards, graphic kits and fixtures to support the store.
• Ensure that AR is on for the store for future card shipments.
• Provide tracking to Merchandising vendor to ensure kits are available to their Reps when visiting the store. Track deliveries and troubleshoot any delivery issues.
• Manage to date changes for NRR stores.
• Reorder, resolve any issues with Merchandising vendor.
• Ensure NRR kits are available for all NRR stores.

Customer Service & Compliance

• Assist with customer service and resolution as needed.
• Assist with marketing through ensuring card needs are forecasted and allocated.

Cross-Functional Collaboration

• Partner with internal departments including product, analytics, warehouse, logistics, partner management, to ensure alignment and efficient execution.
• Work with Dollar General, Merchandising vendor and Display team to ensure that the stores have necessary components and have product available for sale on their opening date.

Special Projects

• Serve as meeting scribe and action item tracker.
• Assist with ad hoc projects, special initiatives, and strategic implementations as assigned.

Who You Are

• Collaborative: Thrives in a team-oriented environment with shared goals.
• Accountable: Responsible for one’s own actions, decisions, and outcomes.
• Adaptable: Performs well in a fast-paced, evolving retail landscape.
• Passionate: Brings enthusiasm and ownership to every project.

Accurate: Delivers quality work, follows through on commitments, and detail-oriented.

• 3-5 years of relevant account management experience preferred
• Bachelor’s Degree (Business or Marketing preferred)
• Proven ability to create and implement strategic plans
• Prior experience working in retail or working with retail customers a plus
• Excellent relationship management and stellar customer-service
• High degree of initiative
• Excellent organizational and record keeping skills
• Ability to act as the lead point of contact for matters specific to your accounts, from operational tasks to important initiatives
• Ability to communicate and work effectively across various internal organizations
• Demonstrated ability to grow account revenue
• Driven to identify and exceed gift card business partner needs and expectations
• Excellent ability to prioritize and manage multiple projects with competing deadlines
• Detail oriented and strong organizational and presentation skills
• Ability to analyze sales reports and identify trends
• Willingness to dig into the data and take ownership in their responsibilities.
• Listen attentively, respond effectively and resolve account issues in a timely manner
• Experience serving as lead point of contact for any and all matters specific to your accounts.
• Proven ability to work independently as well as in a team environment
• Comfortable learning new technology in a highly innovative environment
• Proficiency in Microsoft Office software with emphasis on Excel and PowerPoint
• Manage and assist with team projects and process improvements
• 5-10% Travel Requirement
• Must be able to learn and apply a significant understanding of InComm systems and policies
• Other task and responsibilities as assigned

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

*This position is eligible for the Employee Referral Bonus Program Tier II

#LI-DC1