Customer Service
JOB PURPOSE :
Make the Connection by greeting and serving each guest courteously, quickly, and efficiently while adhering to procedures.
This position is responsible to interact with guests / fellow team members in a respectful and professional manner. Most of all, display superb Teamwork skills to contribute to a positive work environment through our Core Values.
JOB ACCOUNTABILITIES :
- Create a winning experience for every guest by greeting them with a smile, making them feel welcome with a cheerful, helpful, and respectful attitude.
- Take guests’ orders and assemble them.
- Immediately attend to any guest service problem or complaint and notify manager as needed.
- Accept payment from customers, make change as necessary, and issue a receipt.
- Follow proper cash handling procedures, as defined by the Cash Handling Policy, including Accountability for all cash issued and received at the register assigned to you during your shift.
- Resolving guest complaints and addressing any questions or comments that guests may have.
- Ensure that all product holding times are strictly observed.
- Maintain clean and safe work area.
- Restock and clean respective area upon closing, including floors, tables, trash cans, and restrooms.
- Stock work station as needed napkins, cups, lids, etc. and maintain an adequate supply of iced tea.
- Operate registers and credit card machines.
- Follow food & safety procedures and reports any issues to the Manager on Duty and / or Area Manager.
- Able to work flexible schedule; days, nights, weekends and holidays.
- Perform any other duties as assigned by the Manager in charge of the shift.
SKILLS AND EXPERIENCE REQUIRED :
- Outstanding customer relation skills and ability to ensure a guest priority culture
- Effective communication, good organization skills
- Accuracy and honesty of handling revenues and aspects of the revenue control system
- Good math skills
- Good analytical skills
- Ability to act on and solve minor problems as they arise
- Ability to multi-task and work under pressure
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