Operations Manager, DSP Performance Ops, DSP Performance Operations Team

Delivery Service Partner (DSP) Performance Operations Manager

The Delivery Service Partner (DSP) Performance Operations Team is focused on enhancing the customer experience and delivery quality across the DSP network. This team collaborates with various programs to ensure the health of the network and mitigate risks to Amazon. The DSP Performance Ops team is looking for an Operations Manager to join our team. This role will lead a team of performance specialists in managing performance trends of Delivery Associates across North America. Key responsibilities include providing feedback and performance reviews, building collaborative relationships with program managers, overseeing projects related to SOP improvements, presenting operational call-outs to leadership, managing process improvement projects, supporting and motivating the team, and partnering with cross-functional stakeholders to drive operational programs.

A day in the life of a Performance Operations Manager involves leading the team, making high-judgment decisions with strategic implications for Amazon, and diving into issues to identify trends and potential risks. Managers will frequently engage with skip level managers, executives, and their team. This is a dynamic environment where leaders will thrive.

Basic qualifications include 4+ years of operational and / or retail management experience, 2+ years of team management experience, advanced knowledge of Microsoft Office products, experience with process improvement and quality measures, and 3+ years of employee and performance management experience. Preferred qualifications include experience with operations, risk, fraud investigations, six sigma tools, Lean techniques, and sales CRM tools such as Salesforce.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https : / / amazon.jobs / content / en / how-we-hire / accommodations for more information.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $49,500 / year in our lowest geographic market up to $88,500 / year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and / or other benefits. For more information, please visit https : / / www.aboutamazon.com / workplace / employee-benefits .