Bilingual Customer Relations Advisor
Job Description
Job Description
Come be a part of the Espada Insurance Agency family, a dynamic and passionate team dedicated to serving the Jacksonville, Florida community with excellence.
We pride ourselves on delivering top-notch insurance solutions tailored to our clients' unique needs, all within a warm and inviting environment.
As our Bilingual Customer Relations Advisor, you will play a vital role in ensuring our clients feel valued and understood.
Your ability to fluently communicate in both English and Spanish will be instrumental in building trust and providing exceptional service to our diverse clientele.
If you are someone who thrives in a customer-centric role, values building lasting relationships, and wants to be part of a team that prioritizes integrity and professionalism, then Espada Insurance Agency is the perfect place for you to grow and excel.
Join us in making a difference in the lives of our clients - apply today!
Benefits
Annual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Flexible Schedule
Mon-Fri Schedule
Career Growth Opportunities
Evenings Off
Responsibilities
Customer Support : Provide top-tier customer service to clients in both English and Spanish, addressing inquiries and resolving issues promptly.
Policy Guidance : Educate clients on insurance policies, coverage options, and assist them in making informed decisions that meet their needs.
Client Communication : Maintain open lines of communication with clients, ensuring they are informed and satisfied with their policies.
Documentation : Keep accurate records of all client interactions, ensuring data integrity and confidentiality.
Quality Assurance : Monitor and maintain service quality standards to uphold customer satisfaction.
Requirements
Licenses : Florida Property & Casualty License is a requirement to apply.Bilingual Skills : Proficient in English and Spanish, both written and verbal.
Customer Focus : Dedication to meeting customer needs and ensuring satisfaction.Communication Abilities : Strong interpersonal skills and the ability to convey information clearly.
Team Collaboration : Work effectively in a team environment, fostering positive relationships and teamwork.Detail Orientation : Pay close attention to detail to provide accurate information and service.
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