Assistant General Manager

Assistant General Manager

Lauderdale Pet Lodge located in Fort Lauderdale, FL is looking for a talented Assistant General Manager to join the team!

Overview :

The Assistant General Manager, internally referred to as a Resort Manager (RM) is a Full-Time position and is a leader and an integral member of the Resort management team. The Resort Manager reports to either the General Manager, or Senior General Manager, and together they provide a smooth and profitable operation by driving revenue and managing costs. The Resort Manager must maintain an exceptional level of customer service by developing strong Shift Leads and Team Members while leading and creating a resort culture based on Servant Leadership, high quality guest / pet care, and exceptional customer service for our internal and external customers.

Dependent on resort size, a Resort Manager can be assigned into one of three related positions. First, a Resort Manager manages the entire business as an assistant to the General Manager. The second is that the Resort Manager can be assigned to Pet Care (PCRM), which focuses on the back of house services such as pet safety / health, boarding, daycare and overall resort maintenance. A Resort Manager may also be assigned to Customer Service (CSRM), which focuses on front of house services such as marketing, check in / check out, retail, grooming and training.

Responsibilities

General :

• Understands and communicates the companys mission, values, and objectives.
• Provides the direction, leadership and communication necessary to achieve sales results and operating plan goals for the site. Ensures the General Manager and yourself are communicating the same message and that the Shift Leads provide the same to the resort team members.
• Assists General Manager in creating a plan to drive and achieve resort quantitative objectives including : sales, labor, cost of goods sold and expense management.
• Communicates all shift issues, concerns and needs to the General Manager or Market Leader.
• Responsible for executing the operational excellence plan within their resort.
• Responds to directives in an accurate and timely manner and ensures the same compliance of the resort team. Acts as a champion for change.
• Recognizes and rewards outstanding performance of resort team members.
• Demonstrates exceptional leadership behaviors.
• Other duties as assigned.

Customer Service :

Operations :

Team Management :

Business / Financial Management :

Work Environment :

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Qualifications :

As a Resort Manager with Pet Resorts, you must possess excellent written, verbal and hands-on employee management skills. Our ideal Resort Manager is an enthusiastic animal lover, a brand ambassador with a vested interest in the community. The Resort Manager should possess a commitment to personal development and an interest in learning about business operations, developing people, and driving revenue. You must be able to influence the direction of your resort, initiate community outreach through marketing and special events and drive superb customer satisfaction metrics.

Additional requirements for the Assistant General Manager include :