SME / Service Process Engineer-UHT

JOB SUMMARY

Reporting to the Regional Service Manager, the Service Process Engineer is responsible for providing global field services technical expertise with an emphasis on UHT knowledge. The ideal candidate will work cross-functionally, supporting sales, proposals, engineering, project management, Installation & commissioning, etc.

During project execution, the Service Process Engineer is responsible for supporting process related services, including Installation & commissioning tasks, and also for managing technical issues met by Customers, Field Service Engineers, and Technicians when they relate to his area of expertise. The Service Process Engineer is accountable for providing them with the appropriate solutions and support.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Drive a culture of Service Excellence, which results in a first-class customer experience and positive customer satisfaction scores.
• Responsible for audits and consultancy support in relevant areas
• Delivers training (classroom & hands-on) to internal and external stakeholders within the field of expertise.
• Travel up to 50% of the time to customer sites or service centers
• Identifies areas where technical solutions would improve System or Plant performance and provides feedback to the relevant functions.
• Owns technical problems met by customers, service technicians / engineers and provide them with continuous support until resolution, including on field when required.
• Supports Engineering during design reviews and FAT and SAT as needed.
• Support Proposals with process expertise during the bid phase of SPX Flow Service
• Partner with the other Services and Systems Execution functions for resolutions, risks management and technology. For example : Installation & Commissioning, automation, engineering, quality etc.
• Compliance of all relevant SPX FLOW policies and procedures, including business ethics, data protection and health & safety.

KNOWLEDGE, SKILLS & ABILITIES

EDUCATION AND EXPERIENCE

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. You must be :

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working conditions are normal for an office and / or client site workshop or warehousing facility. The noise level in the work environment is moderately quiet, however local and client sites can be unpredictable and associated safety equipment should be worn accordingly.

SPX FLOW VALUES

SPX FLOW employees are expected to behave in accordance with our company values as outlined below.

QUALITY

Quality encompasses all aspects of SPX FLOW's business, and every employee shares the responsibility to prevent the occurrence of any nonconformity relating to products, processes, and the quality systems. All employees have an obligation to identify and record any such nonconformity, and through designed channels, initiate and recommend solutions.

DISCLAIMER

SPX FLOW is an Equal Opportunity Employer. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.