Customer Service Representative

Customer Service Representative

Position Summary

Work Schedule : Monday to Friday during business hours

100% on-site in Greendale, IN

Greendale is one of Catalent's gummy technology development and manufacturing facilities in North America. The site manufactures organic and vegan-based nutraceuticals via confection to enhance wellness for all consumers.

The Customer Service Representative acts as the secondary site contact and liaison to manage a set of assigned customer accounts related to supply of commercialized products and services. Primary responsibilities include, managing the execution of the order to cash flow process and alignment of customer needs, agreed upon terms between Catalent and customer and Catalent capabilities. The Customer Service Representative is responsible for building and maintaining strong customer relationships and creating a consistent experience while promoting the Catalent brand.

The Role

• Act as secondary customer / site contact for our customers.
• General knowledge and understanding of customer contracts (Supply Agreement / Quality Agreement) including but not limited to firm-zones; purchase order requirements; delivery requirements; limits of liability.
• Provides feedback on customer temperatures to GM regularly.
• Maintains sales orders in the system in line with customer request date.
• Send written order acknowledgment to the customer with firm promise date. Update customers with changes in promise date.
• Manages regular communication with internal and external stakeholders through team meetings, utilizing tools included but not limited to customer trackers, email, phone calls and ad hoc meetings as necessary, following escalation path when challenges arise.
• Interacts with cross functional teams to approach and resolve customer actions / deliverables, pro-actively communicating customer deliverables and driving results.
• Provides feedback and knowledge of customer priorities to site Supply Planning team.
• Coordinates with Quality team for timely release of Finished Goods to support On Time delivery and site forecast Objectives.
• Other duties assigned

The Candidate

Why You Should Join Catalent

Catalent offers rewarding opportunities to further your career! Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference.

Personal initiative. Dynamic pace. Meaningful work.

Catalent is an Equal Opportunity Employer, including disability and veterans.