Talent.com
Customer Service Representative
Customer Service RepresentativeQuipt Home Medical • Indianapolis, IN, US
Customer Service Representative

Customer Service Representative

Quipt Home Medical • Indianapolis, IN, US
30+ days ago
Job type
  • Full-time
Job description

Customer Service Representative

Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.

As a Customer Service Representative, you are a direct point of contact for any patient, care giver, referral source, or commercial account that contacts Care Medical either in person, over the telephone or via the internet, to provide equipment and / or services. All CSSs are able to interact with customers to provide information in response to inquiries about products or services and to handle and resolve any complaints. A CSS is to receive, qualify, and process, according to procedure, all customer orders in a timely, efficient, accurate, and courteous manner. A CSS is often involved in investigating and responding to customer inquiries regarding shipments, products, deliveries and complaints.

The Benefits...

  • Medical Insurance- multiple plans to choose from
  • Dental & Vision Insurance
  • Short Term Disability & Long Term Disability Options
  • Life Insurance
  • Generous PTO plan
  • Paid Holidays
  • 401K
  • 401K match
  • Competitive Pay

Essential Responsibilities :

  • Have a comprehensive understanding of the following :
  • All products we carry
  • Companywide Policies, Procedures, Standards, Specifications, Guidelines and Training Programs
  • Basic Brightree Functions
  • Proper Intake Procedures
  • Insurance Verification and Eligibility
  • CMN Requirements and Prior Authorizations
  • Documentation Requirements of the Equipment
  • Patient's Financial Responsibilities (Deductible, Co-Insurance, Co-Pay, ABN / Upgrade)
  • Difference Between Verbal, Written and WOPD orders
  • Complaint Resolution Procedures
  • Answers the telephone using the company's professional greeting and taking complete, accurate and detailed messages. Transfers callers to appropriate person or voice mail number.
  • Greets all visitors coming on their arrival. Ensure that they are properly directed to the appropriate personnel who might assist them.
  • Distributes mail daily and monitors the fax machine for incoming transmissions. Distributes correspondence to appropriate personnel or mailbox depending on the priority of the correspondence.
  • Qualify orders by identifying the customer's diagnosis and insurance coverage and ensure verification of the necessary insurance reimbursement information to process the third party billing when appropriate. Informs customers of financial responsibility.
  • Inputs customers' orders or changes into the computer system timely. Processes work order and necessary paperwork as well as prescriptions for physicians.
  • Arranges for convenient customer delivery / pickup time with patient and / or caregivers. Conveys orders to Clinical Specialists and / or delivery personnel.
  • Handles customer complaints courteously using appropriate techniques, problem solving skills and follow-up logs.
  • Audits, confirms and files all deliveries, pick-up or exchange paperwork daily. Reviews various edit reports to assure accuracy.
  • Tracks active rentals, automatic reorders, and concentrator maintenance, processing in a timely as per policy and procedure.
  • Obtains appropriate prior authorization number and time frame from appropriate third party payer. Logs information into database.
  • Obtains verbal and written orders from physicians, discharge planners and other healthcare professionals as needed.
  • Ensure that all assigned procedures, including but not limited to, billing, posting, insurance, denials, inquiries, orders, and paperwork are processed in an accurate and timely manner.
  • All patient files and information are maintained and current at all times.
  • Participates in company training programs
  • Demonstrates excellent oral and written communication skills with referrals, handling complaints and qualifying orders.
  • Timely filing of all necessary paperwork into patient charts.
  • Assist in working various computer reports for quality assurance.
  • Instruct the customer or caregiver in the proper and safe use of all equipment delivered in the store and provide each customer with the appropriate PIC sheet or other instructional material. Obtain required signatures and provide customers with a copy of the signed Delivery and Customer Information Checklists.
  • Strict adherence to all company policies and procedures.
  • Performs schedules hours, staggered shifts in accordance to the needs of the company.
  • Perform all above duties in other company locations when required.
  • May perform other duties not specifically listed in this position description as assigned by supervisor.
  • Continually strive to develop your knowledge and skills in all areas of your job.
  • Requirements

    Position Qualifications :

  • High School Diploma or equivalent
  • Previous experience in a Clerical or Customer Service environment
  • Knowledge of Microsoft Office (Word, Excel) etc.
  • Proficient general office skills (typing, computer, fax, filing, multiple phone line)
  • Neat personal appearance with pleasing manner and interpersonal skills Strong communication skills with capacity to make independent decisions Medicare / Medicaid and insurance billing, bookkeeping or medical office experience preferred
  • Continuing Education

    As designated by management to include company in services and off-site training programs as appropriate to industry and position.

    FLSA Status

    Non-Exempt

    Licenses, etc.

    None

    Create a job alert for this search

    Customer Service Representative • Indianapolis, IN, US

    Related jobs
    Customer Service Representative Patient Representative

    Customer Service Representative Patient Representative

    R1 • Nashville, Indiana, USA
    Part-time
    R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals health systems and medical groups. We are the one company that ...Show more
    Last updated: 12 days ago • Promoted
    Customer Service Representative

    Customer Service Representative

    State of Indiana • Indianapolis, IN, US
    Full-time
    Customer Service Representative.The Indiana Professional Licensing Agency is seeking an individual to help protect the health and safety of the citizens of Indiana by providing quality, efficient s...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service Representative

    Customer Service Representative

    Third Party CS • Indianapolis, IN, US
    Full-time
    Customer Service Representative.The customer service representative will be responsible for answering client inquiries, providing product information, and helping the customer by being informative,...Show more
    Last updated: 14 days ago • Promoted
    Customer Service Representative

    Customer Service Representative

    Circle K • Avon, IN, US
    Full-time
    Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your car...Show more
    Last updated: 30+ days ago • Promoted
    Customer Care Representative

    Customer Care Representative

    Lennar Homes • Carmel, IN, US
    Full-time
    Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality home...Show more
    Last updated: 16 days ago • Promoted
    Customer Service Rep

    Customer Service Rep

    FedEx • Mooresville, IN, US
    Full-time
    Monday - Friday - 2nd Shift (Afternoon / Evening).Shift Differential .Shift : 2nd Shift Monday-Friday, 12pm-8 : 30pm ....Show more
    Last updated: 9 days ago • Promoted
    BMV Customer Service Representative

    BMV Customer Service Representative

    Indiana Staffing • Indianapolis, IN, US
    Full-time
    BMV Customer Service Representative.Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies.A...Show more
    Last updated: 23 days ago • Promoted
    Customer Service Representative (Float Teller)

    Customer Service Representative (Float Teller)

    BankTalent HQ • Indianapolis, IN, United States
    Full-time
    Operates a teller's window by providing prompt, efficient, accurate and high-quality customer service.Represents the Bank in a courteous, professional manner, alert to customer needs and willing to...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service Representative

    Customer Service Representative

    U-Haul • Indianapolis, IN, US
    Full-time
    Customer Service Representative.Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative.As a Custo...Show more
    Last updated: 30+ days ago • Promoted
    BMV Customer Service Representative

    BMV Customer Service Representative

    Indianapolis Staffing • Indianapolis, IN, US
    Full-time
    BMV Customer Service Representative.Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies.A...Show more
    Last updated: 15 days ago • Promoted
    Customer Service Representative

    Customer Service Representative

    Indiana Staffing • Indianapolis, IN, US
    Full-time
    Bilingual Customer Service Representative.We are looking for a dedicated bilingual Customer Service Representative to join our team in Indianapolis, Indiana. This is a contract-to-permanent position...Show more
    Last updated: 23 days ago • Promoted
    Customer Service Representative

    Customer Service Representative

    Catalent • Finly, IN, US
    Full-time
    Customer Service Representative.Work Schedule : Monday to Friday during business hours.Greendale is one of Catalent's gummy technology development and manufacturing facilities in North America.The s...Show more
    Last updated: 8 hours ago • Promoted • New!
    Customer service Representative

    Customer service Representative

    Fogo de Cho • Indianapolis, IN, US
    Full-time +2
    Customer Service Representative.At Fogo de Cho, we strive to give our guests an unforgettable dining experience of discovery while showcasing the Culinary Art of Churrasco.Our mission is to ignite ...Show more
    Last updated: 20 hours ago • Promoted • New!
    Customer Service Representative

    Customer Service Representative

    Clearance Jobs • Indianapolis, IN, US
    Full-time
    Customer Service Representative.Leidos is seeking full-time Customer Service Representatives at our FHA Resource Centers in Indianapolis, IN. Our Leidos Customer Service team supports the US Departm...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service Outreach Representative - Apply TODAY, Work TOMORROW!

    Customer Service Outreach Representative - Apply TODAY, Work TOMORROW!

    Pinakle • Carmel, IN, US
    Full-time
    Ignite Conversations, Drive Connections : Become a Customer Service Outreach Representative - Apply TODAY, Work TOMORROW! with Pinakle in Indianapolis, Focused on Expanding Affordable Connectivity!....Show more
    Last updated: 30+ days ago • Promoted
    Customer Service Representative

    Customer Service Representative

    Leidos Inc • Indianapolis, IN, United States
    Full-time +1
    Leidos is seeking full-time and part-time.FHA Resource Center in Indianapolis, IN.Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Singl...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service Representative

    Customer Service Representative

    Family Dollar • Avon, IN, USA
    Full-time
    Join the Family Dollar team as a Customer Service Representative and provide friendly and helpful service to our customers. As a CSR, you will handle transactions, answer customer questions, and ens...Show more
    Last updated: 15 days ago • Promoted
    Customer Service Representative, Afternoon

    Customer Service Representative, Afternoon

    Circle K • Indianapolis, IN, US
    Full-time
    Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your car...Show more
    Last updated: 20 hours ago • Promoted • New!