Financial Center Manager
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. This job is responsible for managing a financial center and its employees on a day-to-day basis. Key responsibilities include operating as a business owner and fostering a team environment, instilling an effective client-centric and risk culture in the center, and helping clients achieve the financial goals.
Responsibilities :
- Develops talent, including proactive sourcing of candidates
- Manages client traffic, engaging and appropriately routing clients, and fostering client retention
- Manages business results through formalized management routines and coaching
- Creates a world-class client experience environment
- Manages market-level initiative prescribed by market leaders
- Drives operational excellence by engaging employees on business strategy
- Manages organizational priorities and effective execution
Managerial Responsibilities :
Breaks down barriers to create a more inclusive environment that supports company D&I goalsChallenges end-to-end process efficiency and effectiveness, champion data-driven decision-making and removes obstacles to optimize operationsContributes to enterprise strategy and influence messaging to connect team contributions to business purpose, results, and successInspects and challenges risk controls, governance and culture to ensure the timely identification, escalation, debate and remediation of risk across the organizationCoaches to sustain and elevates organizational performance while differentiating to ensure pay for performanceEfficiently allocates and manages resources across the organization to drive short and long-term profitabilityInspects and manages the health of the bench to ensure succession for the organization, while supporting enterprise talent needsMobilizes organizational resources to deliver the full range of the bank's capabilities to meet client needs and to gain competitive advantageRequired Qualifications :
1+ years leadership experience demonstrated through one or a combination of the following : coaching, training, or motivating a diverse work teamIs an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the clientCollaborates effectively to get things done, building and nurturing strong relationshipsDisplays passion, commitment and drive to deliver an experience that improves our clients' financial livesIs confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as neededCommunicates effectively and confidently, and is comfortable engaging all clientsHas the ability to learn and adapt to new information and technology platformsApplies strong critical thinking and problem-solving skills to meet clients' needsWill follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulationsEfficiently manages your time and capacityCan manage complexity, prioritize tasks, delegate and execute in a fast-paced environmentCan interpret performance results, find opportunities to drive success and hold others accountable to resultsCan be flexible to work weekends and / or extended hours as neededDesired Qualifications :
1+ years management experience including hiring, coaching, and developing direct reportsExperience in financial services and knowledge of financial services industry, products and solutionsExperience working in an environment with individual and team goals where goals were routinely met or exceededBilingual skillsSkills :
Customer Service ManagementPerformance ManagementCoachingCustomer and Client FocusTalent DevelopmentRisk ManagementSales Performance ManagementBusiness Operations ManagementRecruitingResult OrientationReferral ManagementLeadership DevelopmentInclusive LeadershipPrioritizationProblem SolvingMinimum Education Requirement :
High School Diploma / GED / Secondary School or equivalentIt is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws.