Customer Service Representative

Member Engagement Specialist

Remote | Entry-Level | Full-Time

Are you ready to inspire healthier lifestyles and make meaningful connectionsall from the comfort of your home? Join our team as a Member Engagement Specialist, where you'll help people unlock the power of fitness through two leading wellness programs : SilverSneakers and Prime Fitness. Whether you're guiding seniors to their first yoga class or helping working adults explore digital fitness options, you'll be the friendly voice that motivates movement and makes wellness accessible.

What You'll Do

• SilverSneakers Outbound
• Call members who created accounts but haven't yet used their free fitness benefit
• Encourage participation in 22,000+ gyms and live online classes
• Promote wellness through yoga, senior boot camps, and more
• No scriptsjust authentic conversations that inspire action
• Performance measured by call volume, average handle time (AHT), and schedule adherence
• SilverSneakers Inbound
• Answer questions like Do I have this benefit? and How do I take a class?
• Help members find nearby locations and get started
• Provide empathetic, kind supportthese are friendly, curious callers
• Measured on attendance, QA scores, AHT, and documentation
• Prime Inbound
• Support working adults (ages 1855) with paid fitness memberships
• Handle cancellations with soft retention offers (no sales pressure!)
• Educate members on digital options and tiered packages
• More transactionalless small talk, more solutions
• Measured on call quality and offer rate (not sales quotas)

What You Bring

Experience Level

Entry-Level No prior experience required. We'll train you to succeed!

Why You'll Love This Role

Job Type & Location

This is a Contract position based out of San Antonio, TX.

Pay and Benefits

The pay range for this position is $16.50 - $16.50 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Nov 12, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.