iSolved Implementation Manager

Job Summary :

The iSolved Implementation Manager is responsible for overseeing the technical design, configuration, and deployment of Human Capital Management (HCM) solutions for new clients. This role leads a team of Implementation Specialists and ensures that all projects are delivered on time, within scope, and with a high level of client satisfaction.

Key Responsibilities :

• Lead and manage a small team of Implementation Specialists.
• Oversee the implementation of new HCM and Benefit Services clients.
• Develop and execute project plans to ensure timely and accurate delivery.
• Organize and lead client meetings to facilitate smooth onboarding.
• Collaborate with subject matter experts (SMEs) on topics such as Benefits, COBRA, FSA, POP, and ERISA.
• Troubleshoot and resolve client benefit inquiries and technical issues.
• Ensure client satisfaction prior to transitioning to Customer Service.
• Provide training via on-site, phone, or virtual sessions tailored to client needs.
• Maintain regular communication with clients and internal teams throughout the implementation process.
• Support additional HCM services implementation as needed.

Qualifications :

Preferred Skills :