Sr. Client Service Specialist

Sr. Client Service Specialist

Insight Global is seeking a customer-focused and solutions-driven Sr. Client Service Specialist to support client operations at our client's newly opened 1 million square foot warehouse. As a key liaison between our client and internal teams, you will play a vital role in ensuring service excellence, resolving issues, and supporting the successful launch and ongoing performance of this high-capacity third-party logistics (3PL) facility. We are committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

Skills and requirements :

• 2+ years of previous experience supporting large fortune 100 clients in a leadership role
• Experience investigating and resolving client complaints by identifying root causes, recommending solutions, and ensuring timely follow-up
• Prepare reports and updates for internal leadership and clients as needed
• Support other operational and administrative tasks as assigned
• Monitor and document recurring issues to drive process improvements and enhance client satisfaction