Customer Service Representative

Job Description Customer Service Representative - 2200000O Description

Build Your Career. Build Americas Future.

Vulcan Materials Company is the nations largest producer of construction aggregates and a major producer of aggregates-based construction materials including asphalt and ready-mixed concrete.

When you join Vulcan, its more than starting an exciting career you get to make a difference for millions of people every day across the country.

When you join Vulcan, you join a dynamic culture in which career development is encouraged, excellence is rewarded, and diversity is valued.

No matter the role or the location across the country, every member of the Vulcan team lives through the Vulcan Way : doing the right thing, the right way, at the right time .

What Youll Do :

Respond to Customer Inquiries. Interact with customers on the phone and satisfy their requests for concrete, including type, color, and timing.

When appropriate, ensure customers are aware of the value added products we offer.

Input and Update Concrete Orders. Input concrete orders. Communicate order delivery date and time with customers, including mix requirements, color, add-mixtures, charges, and delivery location.

Input and change orders in a timely manner. Inform the Production Manager or department manager of special instructions or if special materials are needed with any given order.

Verify Orders. Ensure that the customer understands all relevant company policies and terms of sale, including "will calls", ordered yards versus actual yards, stand-by, overtime, Saturday charges, and short load charges.

Additional Responsibilities. Other duties as assigned.

Qualifications

Skills Youll Need :

Education. Must have a high school diploma or GED.

Experience. Must have a minimum of 3 years experience in customer service.

Functional Knowledge. Must have knowledge of products, concepts, practices, and procedures.

Technology Skills. Must be proficient with Microsoft Word and Excel.

Language Skills. English / Spanish bilingual is preferred.

Great Company Culture. Our people share a competitive drive for in an environment of trust, teamwork, open-mindedness, and communication.

Safe. We are an industry leader in health and safety standards. to creating a safe work environment and protecting all employees and customers.

Meaningful Work. What sets us apart is the work we do impacts daily lives and every employee contributes. Our aggregates produced are used to build roads, schools, hospitals, airports, and housing .

Health Benefits. Medical, Dental, Vision programs, .

Rest and Relaxation. Paid vacation, personal floating days, and paid holidays.

Prepare for the Future. 401(k) with company match and contribution.

Training and Development. We see , and helping our employees meet their goals, as a key part of our business.

Vulcan Materials Company is committed to employing a diverse workforce. You will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

You also have the right to be free from discrimination for medical needs arising from pregnancy, childbirth, or related medical conditions.

NOTICE TO TEMPORARY STAFFING AGENCIES, PLACEMENT SERVICES AND PROFESSIONAL RECRUITERS

Vulcan Materials Company has an internal recruiting department. Please review our as it relates to the use of temporary staffing agencies, placement services and professional recruiters.

Primary Location

Virginia-Lorton