Commercial Card Relationship Manager - Payments - Vice President

Relationship Manager

You are a Payments professional and excited to utilize your experience to make an impact with our Commercial Card clients?

As a Relationship Manager within Commercial Card, you will oversee a portfolio of Global Corporate Bank (GCB) Commercial Card clients, each with annual spend exceeding $20 million. In this role, you will leverage a consultative selling approach, focusing on understanding each client's unique business needs, challenges, and goals. By actively listening and engaging with clients, you will deliver tailored solutions that drive growth and expansion through strategic payables initiatives, cross-sell opportunities, and account retention. Your success will be built on your ability to become a trusted advisor to your clients, developing deep, long-term relationships founded on credibility, integrity, and a genuine commitment to their success. You will proactively identify opportunities to add value, provide expert guidance, and help clients achieve the most beneficial outcomes for their organizations.

You will also build and maintain strong relationships with internal partners to achieve growth targets, retain accounts, and promptly resolve product or service issues. Maintaining high levels of customer satisfaction will be a key responsibility, achieved by engaging in regular, meaningful communication and conducting informative bi-annual or annual account reviews. Sharing best practices and collaborating with service and operations teams to address concerns will be essential to your role. Additionally, you will lead structured, revenue-generating optimization initiatives to further enhance client value. Through these efforts, you will ensure that clients receive exceptional service and support, fostering loyalty and long-term partnerships.

Job Responsibilities

• Demonstrate in-depth knowledge of commercial card payment products and understand the market landscape and financial trends within the industry
• Develop and execute client expansion and retention strategies proactively, with a consultative approach that prioritizes understanding and addressing client needs over product promotion
• Focus on overall client experience and scorecard objectives; exceed satisfaction and profitability objectives
• Lead solution development efforts within the portfolio to best address client needs, while coordinating the involvement of all necessary internal company stakeholders
• Build strong internal partnerships and alignment with Commercial and Investment Bank Global Corporate Bankers and Treasury Services (TS)
• Serve as a commercial card Subject Matter Expert and become a trusted advisor for clients and LOB partners, consistently building trust through consultative engagement and delivering tailored solutions that maximize client value

Required Qualifications, Capabilities, and Skills

About Us

JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and / or discretionary incentive compensation, paid in the form of cash and / or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

About the Team

A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.

Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.