Talent.com
Call Center Quality Coordinator

Call Center Quality Coordinator

VirtualVocationsNew York, New York, United States
1 day ago
Job type
  • Full-time
Job description

A company is looking for a Call Center Quality Coordinator.

Key Responsibilities

Perform and assess quality phone and / or case audits to identify operational inefficiencies

Draft audit reports and communicate results to management while tracking performance issues

Collaborate with departmental leadership to improve business procedures and customer satisfaction

Required Qualifications, Training, and Education

High School diploma / GED; Bachelor's degree in a related field preferred

Two or more years of experience in audit preferred

Experience with auditing tools and applications preferred

Knowledge of accounting or professional services firm experience is a plus

Familiarity with IT project reviews and development best practices preferred

Create a job alert for this search

Call Center • New York, New York, United States

Related jobs
  • Promoted
Manager, Quality Assurance

Manager, Quality Assurance

libertycokeElmsford, NY, USA
Full-time
Working at Liberty Coca-Cola Beverages LLC is all about pursuing a career not just a job.Discover what it means to be energized by a multitude of possibilities and a dynamic team.At Liberty Coca-Co...Show moreLast updated: 30+ days ago
  • Promoted
Medicare Outbound Call Center Manager

Medicare Outbound Call Center Manager

VirtualVocationsNew York, New York, United States
Full-time
A company is looking for a Healthcare Call Center Manager.Key Responsibilities Oversee daily operations of the outbound call center, managing team leaders and agents focused on Medicare Advantage...Show moreLast updated: 1 day ago
  • Promoted
Healthcare Call Center Team Lead

Healthcare Call Center Team Lead

VirtualVocationsElizabeth, New Jersey, United States
Full-time
A company is looking for a Healthcare Call Center Team Lead.Key Responsibilities Lead a team of 12-20 outbound call center agents to ensure exceptional service delivery Monitor performance metri...Show moreLast updated: 1 day ago
  • Promoted
Supervisor, Quality Assurance

Supervisor, Quality Assurance

libertycokeElmsford, NY, USA
Full-time
Working at Liberty Coca-Cola Beverages LLC is all about pursuing a career not just a job.Discover what it means to be energized by a multitude of possibilities and a dynamic team.At Liberty Coca-Co...Show moreLast updated: 30+ days ago
  • Promoted
  • New!
Contact Center QA Specialist

Contact Center QA Specialist

VirtualVocationsYonkers, New York, United States
Full-time
A company is looking for a Contact Center QA Specialist who monitors and evaluates customer interactions to enhance service quality. Key Responsibilities : Monitor calls, texts, and emails to provi...Show moreLast updated: 15 hours ago
  • Promoted
SUPPORT SERVICES COORDINATOR (FULL TIME)

SUPPORT SERVICES COORDINATOR (FULL TIME)

CanteenNew Hyde Park, NY, US
Full-time +1
We are hiring immediately for a full time .Amitrano - 200 Broadway, New Hyde Park, NY 11040.Note : online applications accepted only. Monday - Friday, 4 : 00 am - 12 : 30 pm.Must have customer servi...Show moreLast updated: 1 day ago
  • Promoted
Call Center Agent

Call Center Agent

TalkishcoJersey City, NJ, US
Full-time
We are looking for a skilled and dedicated Call Center Agent to join our customer support team.As a Call Center Agent, you will be the first point of contact for our customers, responsible for answ...Show moreLast updated: 30+ days ago
  • Promoted
Medicare Quality Auditor

Medicare Quality Auditor

VirtualVocationsYonkers, New York, United States
Full-time
A company is looking for a Quality Auditor.Key Responsibilities Audit outbound calls for compliance with CMS regulations, HIPAA, and internal quality standards Evaluate agent performance and pro...Show moreLast updated: 1 day ago
  • Promoted
Facilities Coordinator

Facilities Coordinator

Canon U.S.A., Inc.Monroe, NJ, United States
Full-time
Pre-Install Configuration Technician I.Canon USA in Monroe, NJ is seeking a Pre-Install Configuration Technician I (Tech, Config / Rem PreInstl I). The Pre-Install Configuration Technician I performs ...Show moreLast updated: 30+ days ago
  • Promoted
Call Center Representative

Call Center Representative

Planet HondaUnion, NJ, US
Full-time
Planet Honda, the #1 Honda Dealer in NJ, is looking for motivated and enthusiastic individuals to join our Business Development Center (BDC) team to help drive sales and enhance our customer experi...Show moreLast updated: 30+ days ago
  • Promoted
Call Center Agent l

Call Center Agent l

Ambulatory Medical Practices MSO, IncSuffern, NY, US
Full-time
Are you passionate about providing excellent customer service in a fast-paced healthcare environment? Ambulatory Medical Practices MSO, Inc. Call Center Agents to join our growing team.AMP is a Mana...Show moreLast updated: 13 days ago
  • Promoted
Call Center Representative

Call Center Representative

SPS-North AmericaNew York, NY, US
Full-time
Client Services Supervisor, Client Services Manager, or equivalent leadership.F;This position directly supports the onsite needs associated with onsite setup and tidiness of professional workspaces...Show moreLast updated: 30+ days ago
  • Promoted
  • New!
Senior Manager, Contact Center Operations

Senior Manager, Contact Center Operations

VirtualVocationsFlushing, New York, United States
Full-time
A company is looking for a Senior Manager, Contact Center Operations.Key Responsibilities Build and sustain a high-performance culture by setting goals and tracking agent performance Develop age...Show moreLast updated: 9 hours ago
  • Promoted
Call Center Quality Coordinator

Call Center Quality Coordinator

VirtualVocationsPaterson, New Jersey, United States
Full-time
A company is looking for a Call Center Quality Coordinator.Key Responsibilities Perform and assess quality phone and / or case audits to identify operational inefficiencies Draft audit reports and...Show moreLast updated: 1 day ago
  • Promoted
  • New!
Designated Phone Coordinator

Designated Phone Coordinator

Center for Oral and Maxillofacial SurgeryAsbury Park, NJ, United States
Full-time
Center For Oral and Maxillofacial Surgery.Jackson, Freehold, Brick, Ocean, Hazlet, Windsor, NJ.On-site Phone Coordinator - Oral Surgery (this is an on-site position, it is not remote or hybrid).We ...Show moreLast updated: 16 hours ago
  • Promoted
  • New!
Designated Phone Coordinator

Designated Phone Coordinator

Center for Oral & Maxillofacial SurgeryAsbury Park, NJ, US
Full-time
Center For Oral and Maxillofacial Surgery.Jackson, Freehold, Brick, Ocean, Hazlet, Windsor, NJ.On-site Phone Coordinator - Oral Surgery (this is an on-site position, it is not remote or hybrid).We ...Show moreLast updated: 6 hours ago
  • Promoted
Call Center Representative

Call Center Representative

StoutNew York, NY, United States
Full-time
At Stout, we're dedicated to exceeding expectations in all we do - we call it Relentless Excellence.Both our client service and culture are second to none, stemming from our firmwide embrace of our...Show moreLast updated: 11 days ago
  • Promoted
Bilingual Call Center Representative

Bilingual Call Center Representative

VirtualVocationsPaterson, New Jersey, United States
Full-time
A company is looking for a Bilingual Call Center Representative (Relationship Coordinator) fluent in Mandarin and / or Cantonese. Key Responsibilities Handle inbound and outbound calls to assist cus...Show moreLast updated: 30+ days ago